It Support Specialist
CurrentAs the IT Support Specialist, I analyze, troubleshoot, and evaluate technology issues in our rapidly growing company. I support both internal clients and external customers across various departments within the organization. I work closely with the Systems Administrator to monitor and maintain computer systems and networks, ensuring prompt response to service issues and requests. I pride myself on being self-disciplined, detail-oriented, and possessing excellent problem-solving and communication skills, all while maintaining a genuine passion for technology. Key Responsibilities: Provide first-level support for IT issues across all locations. Assist in managing and documenting all EDI. Develop and maintain training materials and documentation for IT and staff. Coordinate with external MSPs for specific projects and support. Monitor EDI systems for issues and work closely with EDI support vendors. Troubleshoot and resolve EDI-based errors and issues. Create and maintain all EDI connections. Assist with other IT duties as requested.