John Lowry Email & Phone Number

Processed 1000+ 2875 Forms: Efficiently managed the processing of over 1000 2875 forms to grant network and software access. Ensured compliance by validating documents and verifying completion of Cyber Awareness training.Admin Account Management: Handled 200+ administrative account requests, meticulously verifying documentation and user eligibility to ensure proper account issuance and security.Enhanced Data Loss Prevention (DLP) Policy: Reengineered the DLP policy, addressing a backlog of approximately 10,000 monthly violations. Streamlined the process for sending and validating DLP violations, reducing the monthly violation count to under 500.ESI (Electronically Stored Information) Tickets: Managed multiple Cyber Forensics tickets, utilizing Tanium to locate user computers and remotely retrieving critical information for investigations. Coordinated with the Forensics team to support investigations involving stored evidence.Training and Development: Trained 2 Airmen to achieve their 5-level certification, enhancing office capability and increasing workload management efficiency.Standalone Tracking Initiative: Conducted a comprehensive inventory of standalone systems across the 78th Air Base Wing, documenting devices not connected to the Air Force Network. Collaborated with a Technical Sergeant to create and maintain an Excel tracker for device management.ServiceNow Support: Provided base-wide support through ServiceNow, addressing issues such as disabled accounts, suspicious emails, admin account problems, and authorizing hardware like whitelisted hard drives and webcams.Unauthorized Software Validation: Reviewed and filtered a list of 2000+ unauthorized software installations across the base, determining their status and whether they should be authorized or remain unauthorized.

Oversaw Brick Oven Operations: Operated and maintained the largest commercial brick oven, ensuring consistent quality and timely preparation of pizzas during high-demand periods.Team Management: Efficiently managed and coordinated the workload of multiple employees during shifts with reduced staffing levels, maintaining productivity and service standards.Enhanced Customer Experience: Contributed to creating a welcoming and customer-friendly environment, resulting in improved customer satisfaction and repeat business.

Maintained Kitchen Hygiene: Ensured the kitchen was consistently clean and organized, adhering to all health and safety standards to support a safe and efficient working environment.Specialized in Mediterranean Cuisine: Mastered the preparation of Mediterranean street food, effectively managing high-volume orders and maintaining quality and speed during peak hours.Enhanced Customer Satisfaction: Contributed to exceptional customer satisfaction by consistently delivering high-quality food and service, fostering positive dining experiences.

Account Maintenance for Large Companies: Provided expert assistance with complex account issues, including large wire transfers, unknown charges, and resolution of locked or disabled accounts, ensuring smooth and efficient operations for corporate clients.Fostered Positive Work Environment: Cultivated a friendly and collaborative office atmosphere, building strong relationships with coworkers and supervisors to enhance team cohesion and workplace morale.Enhanced Customer Support Efficiency: Supported the customer service team during peak call times, contributing to the maintenance of high standards for efficient and effective customer support.

Track & Field and Cross-Country Competitor: Excelled in both track and field and cross-country events, competing nationally and balancing rigorous athletic and academic schedules.Academic Excellence: Maintained a GPA of 3.5 despite frequent travel and missed classes due to competitions, highlighting strong time management, discipline, and the ability to perform under pressure.Nationwide Competition Experience: Participated in competitive meets across the country, showcasing adaptability and the ability to thrive in diverse environments.

High School Diploma

Student