• Works closely with department heads and develop relationships and sales leads for upcoming meetings and conventions at the DoubleTree Anaheim and the Embassy Suites complexes.• Coordinates all invoicing activities, submits revenue reports to the hotel’s management on a daily, weekly or monthly schedule. Negotiates billing as needed to the client’s satisfaction. Ensures that the billing is posted according to the hotel’s procedures.• Attends all departmental meetings and pre-convention meetings. • Monitors cost on a regular basis to certify a profitable operation. • Ensures that all equipment and services are delivered on time, in first class condition, and is up to the specifications of the client, hotel, and company policy. • Secures and proactively seeks new business from outside work site and through the hotels internal system, Amadeus.• Assist with the monthly forecast and lost business reports.• Assist with hiring, and mentor’s new employees and supports with the creation of the weekly employee schedule.

Revenue Generation• Drive results by soliciting and securing business through a proactive, consultative sales approach. Utilizing PSAV’s sales process and methods.• Effectively prepare and present quotes and proposals in a timely manner to clients, including RFP’s that were submitted through PSAV.com, the hotel’s booking system, and other sources assigned. • Attend site visits, pre-conference planning meetings, and communicate cost structure for the ultimate client gala. • Collaborate with vendors and other departments within the company to capture and service events.Relationship Management• Deliver world-class service by cultivating and maintaining relationships with clients, hotel personal and various key figures within the company.• Actively refer and guide clients through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.• Ensure all client information/opportunities are up to date and accurate in the Customer Relationship Management system CRM) at all times.• Methodically research and understand client history and previous events, in order to create a more personalized customer experience.Sales Accountability• Maintain a healthy pipeline at all times that ensures attainments of established revenue targets.• Support Sales forecasting at home location, ensuring that they are accurate and submitted in a timely manner.• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and Galas.• Adopt all SOPs related to the role and learn about any new initiatives/programs and implement them into the program.

• Organizes and maintains up to date files regarding the scheduling, release, and return of equipment. • Effective communicator that is able to explain complex audio-visual equipment and demonstrate how to successfully work the equipment.• Responsible for the day-to-day operations when the assistant director is out.• Attend menu reviews to discuss hotel and audio-visual day to day operational needs.• Facilitate and conduct hotel walkthroughs with clients to provide successful meetings and to build on their vision for a successful program.• Consistently meets deadlines with the accounting department by organizing and processing daily orders and receiving necessary equipment and supplies to reconcile invoices for operations.• Backed the company to retain and preserve a 3.7-million contract with the Beverly Wilshire Hotel for the past 8 consecutive years, by delivery excellent service with A list clients.• Works with autonomy and as part of a team with a proven ability to lead and develop others.• Compiles and maintains accurate inventory of equipment and keeps up to date files.• Provide presales support for RFP and quotations as required.

• Responsible for setting up audio-visual equipment and breaking down in a timely manner.• Collaborated with event organizers to design lighting cues, EQ sound reinforcement, and assist with video organization.• Resolved client concerns in a clear, courteous and straightforward manner. • When needed, distinguished lost business and completed reports for executives unveiling potential new business in the future.• Partnered up successfully with the sales department to identify any incoming leads and requests for technical support assistance.

• Sold experiences to VIP season ticket holders in Southern California.• Captured new business with a list of potential buyers. • Logged all secured business in company’s internal system.• Developed and maintained relationships with Irvine Meadows executive staff.