As a top producer in the Loan Origination and Fulfillment department, managed customer relationships for Morgan Stanley Credit Corporation Private Wealth Management area. This included residential mortgage loan origination and processing (both conforming and non-conforming, and home equity loans), with focus on large loans, unique vestings, and high net worth clients.Consistently maintained high level of client satisfaction of 95% and above. Using consultative approach, built long-term relationships with financial advisers to facilitate customer loyalty and to increase client awareness of Morgan Stanley product offering. Managed third party vendors to ensure their services were delivered in a timely fashion. Ensured compliance with federal, state, and local laws. Collaboratively worked with other departments to improve processes and policies and to streamline work flow. Participated in various customer service initiatives, including home equity risk assessment and management.Coached and trained junior staff to enhance their product knowledge base, customer relationship building skills, and service levels.