As a top producing loan officer in the Loan Origination and Fulfillment department, managed customer relationships for Morgan Stanley Private Bank. This included residential mortgage loan origination, processing and underwriting for both conforming and non-conforming loans in all 50 states. Consistently ranked #1 in loan officer mortgage production and volume funding over 8100 mortgages for over 1.6 billion. Closed 372 mortgages for over 134 million in 2011 and 440 mortgages for over 151 million in 2010.Maintained a proven track record of extremely satisfied customer service results of 95% and above.Awarded top distinction Mortgage Masters Club member since 2007.Built long-term relationships with financial advisor referral sources to facilitate customer loyalty and to increase client awareness of Morgan Stanley product offerings. Liability management expert supporting Morgan Stanley Financial Advisors, Private Bankers and their high net worth clients.Developed client inquiries to identify product solutions to meet liability management requirements and liquidity needs. Collaboratively worked with other departments to improve processes and policies and to streamline workflow in projects like processing re-engineering and respa reform. Coached and trained junior staff to enhance their product knowledge base, customer relationship building skills and service levels. Managed the entire loan process from application to closing including resolving credit, title, appraisal, documentation and underwriting issues.

Conducted seminars and worked closely with local retail merchants to develop a business partnership to secure and maintain sales financing programs.Recruited staff members and excelled at developing employees on how to sell loan and insurance products to clients. Routinely won the branch of the month honor in the Northwest Illinois region. Successfully generated new business volume while also maintaining low credit risk and higher profitability for the branch. Originated, processed and underwrote all types of loans. Prepared operational risk reports for management analysis.Promoted from Assistant Manager to Branch Manager in 1995.