John M. Email & Phone Number

Information Security Engineer is a member of the team that defines, implements, and maintains technical solutions to protect the confidentiality, integrity, and availability of ASA’s information assets.Information Security Engineer works with committees, leadership, and associates throughout ASA to understand business and operational objectives in order to identify security related needs. This position will contribute to the implementation of key information security initiatives to ensure compliance with ASA’s corporate information security policies, and enforce implementation of ASA’s security architecture.Participates in the development and implementation of the Information Security program in a manner that fulfills the mission and strategic goals of the program while complying with state and federal laws and accreditation standards related to Information Risk Management

Greater Boston Area

Manage Desk- Side Support that provides Level1, 2, 3 support to 18 different locations globally with 4200 end-users. Hardware support of desktop systems, printers, laptops, mobile devices, and IT infrastructure. Support is comprised of software support and installation, hardware maintenance, trouble-shooting, deployment, hardware disposal, and remote access.

Managed a team of 4 direct reports throughout multiple sites to provide technical support Level1, 2, 3 to 1200 users and 250 remote users. Managed and provided executive support to our highest Executive with 24x7 support.

Provided technical support Level 1, 2, 3 to 700 Local users and 200 remote users in the areas of desktop support, LAN connectivity, Mobile Support, and account administration for the purpose of maintaining and improving their productivity.

Manage daily operations such as coordinate, oversee and maintain a schedule that consist of over 100 employees; hire, train, and evaluate staff; handle sales; Impact Planner; Plano Gram changes and payroll; conduct internal audits on inventory to ensure integrity and ensure policies are in compliance; ensure all deliveries are accurate, on time, and in a quality manner consistent with established standard operating procedures; cover as store manager as needed.

Maintained sales according to company budget; hired, supervised, and evaluated all in-home and in-store technicians; trained technicians on all policies and procedures; updated technicians schedule; ensured proper supply of inventory; conducted customer PC training; maintained customer warranty information; provided end-user support to customers including: installation and repair of hardware and virus clean up.

Provided technical support service to customers; trained customers on PC usage and software applications; identified and repaired PCs; made recommendations regarding system needs; monitored computer configurations; monitored employee performance and conducted employee progress reviews for employees; maintained records and documentation of warranty repair; maintained up-to-date knowledge of computer field.

Associates Of Science, Network Communications And Information Systems, Gpa: 3.53

Dean's List: Fall 2009, Spring 2010

Education record

Education record