John M. Email & Phone Number

• Partners with Management to provide support, training, and development of employees to ensure alignment of employee behaviors and practices to the company’s mission, policies, and procedures.
• Organizes, effective operational guidelines to streamline workflow processes to ensure accurate outcome of specimen results in accordance with CAP guidelines.
• Generates necessary flexible and adaptable procedures, policies, and schedules during global pandemic based on times the laboratory was mandated to alternate staffing to limit the risk of exposure.
• Serves as an advocate for the organization by providing high-quality and welcoming onboarding experiences to each candidate. Multitasks by partnering with the leadership team, departments, and clients in order to.
• Continuously looks for and recommends areas for improvement to help streamline processes, systems, and procedures.

West Chester, Pennsylvania, United States

• Received, scanned, and verified medical devices and reagents into the tracking system daily to prepare the wet lab for the disinfection and inspection stage for further testing.
• Downloaded files, decoded the history, and transferred the setting records from the medical devices into several areas based on the level of the complaint.
• Provided scheduling support and assist with operational excellence to the information systems engineering department by executing the use of Workday and data collection.
• Maintained payroll by auditing submitted hours to ensure accuracies, and utilizing technology system (Kronos) to execute payments. Managed critical communication channels with distribution and supply chain teams to.
• Established timely resolution of client service issues including delivery/pick-up challenges, as well as other outstanding issues by utilizing the client information reporting system.
• Ensured that all employee files were created through iCIMS, policy records were maintained in accordance with legal requirements (I-9s, new hire paperwork, etc.)

King Of Prussia, Pennsylvania, United States

• Created a positive employee experience by developing staffing schedules for multiple locations within the local region of a multinational eyewear laboratory specializing in optical patient care.
• Maximized partnerships with head optometrists to maximize sales and patient volume to exceed the company’s targeted goals.
• Provided visible HR presence to enable real-time engagement, solutions, resource planning, and employee onboarding processes.
• Contributed to the development of diversity, inclusion, and a culture of equity where employee experience is at the center of the organization’s mission.
• Trained team members, assigned workloads, reached financial objectives, addressed performance issues that affected profits in order of priority, and developed business strategies for revenue growth.

Certificate, Healthcare Management

Certificate, A+ Network And Network Security+

Associate'S Degree, Business Management

Activities and Societies: Phi Theta Kappa