John M. Email & Phone Number

• Partners with Management to provide support, training, and development of employees to ensure alignment of employee behaviors and practices to the company’s mission, policies, and procedures.• Organizes, effective operational guidelines to streamline workflow processes to ensure accurate outcome of specimen results in accordance with CAP guidelines. • Generates necessary flexible and adaptable procedures, policies, and schedules during global pandemic based on times the laboratory was mandated to alternate staffing to limit the risk of exposure. • Serves as an advocate for the organization by providing high-quality and welcoming onboarding experiences to each candidate. Multitasks by partnering with the leadership team, departments, and clients in order to provide the best patient experience.• Continuously looks for and recommends areas for improvement to help streamline processes, systems, and procedures.

West Chester, Pennsylvania, United States

• Received, scanned, and verified medical devices and reagents into the tracking system daily to prepare the wet lab for the disinfection and inspection stage for further testing. • Downloaded files, decoded the history, and transferred the setting records from the medical devices into several areas based on the level of the complaint. • Provided scheduling support and assist with operational excellence to the information systems engineering department by executing the use of Workday and data collection.• Maintained payroll by auditing submitted hours to ensure accuracies, and utilizing technology system (Kronos) to execute payments. Managed critical communication channels with distribution and supply chain teams to ensure product orders are correctly processed and shipped to customers.• Established timely resolution of client service issues including delivery/pick-up challenges, as well as other outstanding issues by utilizing the client information reporting system.• Ensured that all employee files were created through iCIMS, policy records were maintained in accordance with legal requirements (I-9s, new hire paperwork, etc.)

King Of Prussia, Pennsylvania, United States

• Created a positive employee experience by developing staffing schedules for multiple locations within the local region of a multinational eyewear laboratory specializing in optical patient care. • Maximized partnerships with head optometrists to maximize sales and patient volume to exceed the company’s targeted goals.• Provided visible HR presence to enable real-time engagement, solutions, resource planning, and employee onboarding processes.• Contributed to the development of diversity, inclusion, and a culture of equity where employee experience is at the center of the organization’s mission.• Trained team members, assigned workloads, reached financial objectives, addressed performance issues that affected profits in order of priority, and developed business strategies for revenue growth.

Certificate, Healthcare Management

Certificate, A+ Network And Network Security+

Associate'S Degree, Business Management

Activities and Societies: Phi Theta Kappa