John M. Email & Phone Number

Greensboro, NC, US

Greensboro, NC

• Executed daily operations of negotiation of terms and conditions, secure purchase orders, credit and bonding information with customers and contractors.
• Reviewed project proposals to determine time frame, delivery dates, procedures for accomplishing projects on time, staffing requirements and allotment of available resources to various phases of project.
• Conferred with project staff, sales representatives and service department to outline work plan and to assign duties, responsibilities and scope of authority.
• Responsible for training and managing network of service centers and achieved significant improvements in their productivity.
• Supervised and managed certain product lines for Engineered Sales Department for a water and wastewater firm.
• Coordinated project activities with municipal government agencies.

Greensboro, NC

• Responsible for project origination/co-ordination and order entry for Engineered Sales Division.
• Negotiation of terms and conditions with customer and contractors.
• Co-ordinate shipment of equipment with contractors, vendors and customers.
• Provide after sales support pertaining to establishing service repair centers, service schedule and billing.
• Assist with municipal parts orders, quotes, and origination of return material authorization for quality customer service.
• Create and maintain job files, submittals, and operation & maintenance manuals for projects.

Greensboro, NC

• Managed and supervised 40-50 employees for a national building maintenance firm.
• Prepared work schedules and assigned duties to operations personnel to ensure efficient operation of department and branch.
• Compiled required and special reports on operating functions of department and branch.
• Maintained timely labor visibility via time cards, budget actual, job reports and cost analysis and achieved significant labor improvements.
• Interviewed, selected and hired new employees.
• Directed employee training to improve efficiency and ensure conformance with standard procedures and practices.

Greensboro, NC

• Supervised and coordinated the activities of technicians engaged in repair and installation office equipment, consisting of copiers, facsimile, typewriters, laser printers and other related equipment.
• Trained and managed 15 field service technicians and achieved significant improvements in their productivity and response times.
• Recommended measures to improve production methods, equipment performance and quality of product.
• Analyzed and resolved work problems and assisted technicians in solving work problems.
• Initiated and suggested plans to motivate workers to achieve work goals.
• Instrumental in development of new training and troubleshooting techniques.