John M. Gorman

John M. Gorman Email and Phone Number

Customer Experience Manager - Pro Shop at Flagg Creek Golf Club (Accepted Early Retirement At AT&T) @
John M. Gorman's Location
La Grange, Illinois, United States, United States
John M. Gorman's Contact Details

John M. Gorman work email

John M. Gorman personal email

n/a
About John M. Gorman

Sales, Account & Customer Service Manager with more than 16 years experience in the telecommunications industry, with a track record, both customer and company centric, of success in B2B sales. A record of accomplishment through acquiring, cultivating and retaining new customers. Recognized for managing customer relationships, negotiating new contracts and expanding current customer relationships with a passion for winning. Recipient of numerous sales and leadership awards.

John M. Gorman's Current Company Details
Flagg Creek Golf Club

Flagg Creek Golf Club

Customer Experience Manager - Pro Shop at Flagg Creek Golf Club (Accepted Early Retirement At AT&T)
John M. Gorman Work Experience Details
  • Flagg Creek Golf Club
    Customer Experience Manager - Pro Shop
    Flagg Creek Golf Club Apr 2014 - Present
    Countryside, Il. 60525
  • At&T
    Customer Experience/Sales Operation Manager (Accepted Early Retirment)
    At&T Feb 2008 - Apr 2013
    Lisle, Illinois
    Manage relationships with various sales channels, field and network operation teams, retail and technical support teams, so that they clearly understand the Customer Experience Team as a resource to enhance their customer relationships.Apply strategic review to the identification, analysis and development of process improvements. Provide follow-up on specific remedies and provide coaching to the field to avoid repeated incidents of similar issues.
  • At&T
    Senior Retail Channel Manager
    At&T Mar 2007 - Feb 2008
    Responsible for enhancing the AT&T relationship with Chicago area Best Buy retail locations. Involved working closely with Best Buy District Managers, store General Managers and Tech Department supervisors to place AT&T products and services as a priority offering to their customer base.Conducted in-store training on AT&T products, promotions and specials. Coached and improved the selling skills of Best Buy technical personnel to ensure placement of AT&T as the preferred outside vendor.
  • At&T
    Senior Account Executive
    At&T May 1998 - Mar 2007
    Responsible for both account management and new business development. Developed strategic partnerships with customer contacts and key decision makers. Significanty increased annual TNBR for existing accounts. Provided support to assigned and new accounts with a wide variety of telecommunication and IT solutions, both network and hardware related, including T-1, Frame Realy, P-T-P, IP Flex, PRI's, etc. Worked with vendors including Cisco, Lucent and Nortel on customer solutions.Consistently exceed all sales goals. Aided External Affairs in managing relationships with unassigned accounts. Mentored, coached and motivated junior sales team members.

John M. Gorman Skills

Telecommunications Strategic Partnerships Sales Operations Account Management Solution Selling Managed Services Crm Sales Process Unified Communications Voip Direct Sales Sales Management Cold Calling Wireless B2b Management Sales Networking Ip Leadership Customer Retention Telephony Professional Services Mpls Long Distance Call Centers New Business Development Salesforce.com Product Management Co Location Customer Experience Training Saas Data Center Management Consulting Channel Partners Mobile Devices Process Improvement Cloud Computing Cisco Technologies Vendor Management Enterprise Software Ethernet Broadband T1 Team Building Strategic Planning Private Line Customer Acquisition Public Speaking

John M. Gorman Education Details

Frequently Asked Questions about John M. Gorman

What company does John M. Gorman work for?

John M. Gorman works for Flagg Creek Golf Club

What is John M. Gorman's role at the current company?

John M. Gorman's current role is Customer Experience Manager - Pro Shop at Flagg Creek Golf Club (Accepted Early Retirement At AT&T).

What is John M. Gorman's email address?

John M. Gorman's email address is jm****@****ast.net

What schools did John M. Gorman attend?

John M. Gorman attended Depaul University.

What are some of John M. Gorman's interests?

John M. Gorman has interest in Science And Technology, Social Services, Environment, Economic Empowerment.

What skills is John M. Gorman known for?

John M. Gorman has skills like Telecommunications, Strategic Partnerships, Sales Operations, Account Management, Solution Selling, Managed Services, Crm, Sales Process, Unified Communications, Voip, Direct Sales, Sales Management.

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