Lead Software Product Manager for Branch's policy sales and service product• Lead discovery, prioritization, and execution of over 45 projects to date that meet platform needs for 10,000+ users (internal users and external B2B users)• Lead an agile engineering team • Lead efforts in customer discovery and process development for external users, resulting in a 34-point NPS increase to date• Leverage AI tools and integrated them into product to drive cost savings and efficiency gains• Prioritize internal projects leading to a 28% reduction in escalations and $500,000+ in annual cost savings to date• Lead tech team relationships with key stakeholders: Underwriting, Member Support, Independent Agency, and Security

• Improved product’s billing interface, leading to a 87% drop in volume of monthly billing support requests after launch

Role: Product Owner• Led workstreams for Leading Health Insurance Company Provider, Producer, and Account Servicing, developing state-of-the-art dashboards that reduced average handle time by over 30%• Engaged directly with client leadership to identify critical feature gaps in state-of-the-art customer service technology solution• Led agile workshops with UI/UX, engineering, and business to understand current tech stacks and turn pain points into actionable requirements, producing 300+ JIRA user stories and 100+ wireframes• Supported agile product roadmap development for multiple releases with over 10 groups of users across four business unitsRole: Product Owner• Interviewed industry SMEs to understand high-priority use cases for insurance clients; translated customer journeys into software functionality• Developed features and capabilities to move Call Center Solution towards productizationRole: Testing Coordinator• Performed functional and systems integration testing for release 1 of state-of-the-art Marketing Personalization Platform, utilizing understanding of system architecture, SQL, and network communications.• Led developments of key deliverables for User Acceptance Testing to acquire client approval and acted as a liaison between client UAT and testing team

• CCA is a network of project-based student consulting organizations at campuses across the Midwest. CCA provides value to chapters by linking them to high-profile project clients and consulting firms.• As CTO, developed website and internal processes regarding recruitment and client acquisition• Website: consultcca.org

• Communicated with client to understand current sales and marketing process and pain points• Analyzed client marketing sites and presented findings to client to ignite workshop discussion• Developed requirements, user stories , and visualizations for client's CRM contact structure and solution

• Procured steam turbine parts to ensure manufacturing maintains build plan• Placed over 100 orders totaling almost $400,000 with 13% savings where available• Expanded supply base of reamers to save over $500,000/year• Developed strong working relationship with suppliers to ensure on time delivery

• Graded student project reports and homework• Acted as a liaison between student teams and professor• Advised teams in task and social cohesiveness to increase team effectiveness.

• Supervised and mentored campers aged 8-16• Engaged with parents through phone calls, text, and face-to-face interaction • Created and led discussion plans and games to increase cabin unity