John Magee Email & Phone Number

Indianapolis, In, Us

Columbus, Ohio, Us

Lead Software Product Manager for Branch's policy sales and service product• Lead discovery, prioritization, and execution of over 45 projects to date that meet platform needs for 10,000+ users (internal users and external B2B users)• Lead an agile engineering team • Lead efforts in customer discovery and process development for external users, resulting in a 34-point NPS increase to date• Leverage AI tools and integrated them into product to drive cost savings and efficiency gains• Prioritize internal projects leading to a 28% reduction in escalations and $500,000+ in annual cost savings to date• Lead tech team relationships with key stakeholders: Underwriting, Member Support, Independent Agency, and Security

Columbus, Ohio, Us

Columbus, Ohio, Us

• Improved product’s billing interface, leading to a 87% drop in volume of monthly billing support requests after launch

Worldwide, Oo

Role: Product Owner• Led workstreams for Leading Health Insurance Company Provider, Producer, and Account Servicing, developing state-of-the-art dashboards that reduced average handle time by over 30%• Engaged directly with client leadership to identify critical feature gaps in state-of-the-art customer service technology solution• Led agile workshops with UI/UX, engineering, and business to understand current tech stacks and turn pain points into actionable requirements, producing 300+ JIRA user stories and 100+ wireframes• Supported agile product roadmap development for multiple releases with over 10 groups of users across four business unitsRole: Product Owner• Interviewed industry SMEs to understand high-priority use cases for insurance clients; translated customer journeys into software functionality• Developed features and capabilities to move Call Center Solution towards productizationRole: Testing Coordinator• Performed functional and systems integration testing for release 1 of state-of-the-art Marketing Personalization Platform, utilizing understanding of system architecture, SQL, and network communications.• Led developments of key deliverables for User Acceptance Testing to acquire client approval and acted as a liaison between client UAT and testing team

• CCA is a network of project-based student consulting organizations at campuses across the Midwest. CCA provides value to chapters by linking them to high-profile project clients and consulting firms.• As CTO, developed website and internal processes regarding recruitment and client acquisition• Website: consultcca.org

Worldwide, Oo

• Communicated with client to understand current sales and marketing process and pain points• Analyzed client marketing sites and presented findings to client to ignite workshop discussion• Developed requirements, user stories , and visualizations for client's CRM contact structure and solution

Boston, Ma, Us

• Procured steam turbine parts to ensure manufacturing maintains build plan• Placed over 100 orders totaling almost $400,000 with 13% savings where available• Expanded supply base of reamers to save over $500,000/year• Developed strong working relationship with suppliers to ensure on time delivery

West Lafayette, In, Us

• Graded student project reports and homework• Acted as a liaison between student teams and professor• Advised teams in task and social cohesiveness to increase team effectiveness.

Lawton, Mi, Us

• Supervised and mentored campers aged 8-16• Engaged with parents through phone calls, text, and face-to-face interaction • Created and led discussion plans and games to increase cabin unity