John Magee Email & Phone Number

Indianapolis, IN, US

Columbus, Ohio, US

• Lead Software Product Manager for Branch's policy sales and service product
• Lead discovery, prioritization, and execution of over 45 projects to date that meet platform needs for 10,000+ users (internal users and external B2B users)
• Lead an agile engineering team
• Lead efforts in customer discovery and process development for external users, resulting in a 34-point NPS increase to date
• Leverage AI tools and integrated them into product to drive cost savings and efficiency gains
• Prioritize internal projects leading to a 28% reduction in escalations and $500,000+ in annual cost savings to date

Columbus, Ohio, US

Columbus, Ohio, US

• Improved product’s billing interface, leading to a 87% drop in volume of monthly billing support requests after launch

Worldwide, OO

• Role: Product Owner
• Led workstreams for Leading Health Insurance Company Provider, Producer, and Account Servicing, developing state-of-the-art dashboards that reduced average handle time by over 30%
• Engaged directly with client leadership to identify critical feature gaps in state-of-the-art customer service technology solution
• Led agile workshops with UI/UX, engineering, and business to understand current tech stacks and turn pain points into actionable requirements, producing 300+ JIRA user stories and 100+ wireframes
• Supported agile product roadmap development for multiple releases with over 10 groups of users across four business unitsRole: Product Owner
• Interviewed industry SMEs to understand high-priority use cases for insurance clients; translated customer journeys into software functionality

• CCA is a network of project-based student consulting organizations at campuses across the Midwest. CCA provides value to chapters by linking them to high-profile project clients and consulting firms.
• As CTO, developed website and internal processes regarding recruitment and client acquisition
• Website: consultcca.org

Worldwide, OO

• Communicated with client to understand current sales and marketing process and pain points
• Analyzed client marketing sites and presented findings to client to ignite workshop discussion
• Developed requirements, user stories, and visualizations for client's CRM contact structure and solution

Boston, MA, US

• Procured steam turbine parts to ensure manufacturing maintains build plan
• Placed over 100 orders totaling almost $400,000 with 13% savings where available
• Expanded supply base of reamers to save over $500,000/year
• Developed strong working relationship with suppliers to ensure on time delivery

West Lafayette, IN, US

• Graded student project reports and homework
• Acted as a liaison between student teams and professor
• Advised teams in task and social cohesiveness to increase team effectiveness.

Lawton, MI, US

• Supervised and mentored campers aged 8-16
• Engaged with parents through phone calls, text, and face-to-face interaction
• Created and led discussion plans and games to increase cabin unity