Projects:- Fixed Voice Migration- Tanta Building- Regional Data Hub- IPCore Expansion (EPC & IMS)- APN Creation- Telecocloud upgradeScope of Work• Plan and implement projects• Help define project scope, goals and deliverables• Define tasks and required resources• Collect and manage project team• Manage the project budget• Allocate project resources• Create a project schedule and timeline• Support and direct team• Lead quality assurance• Report on the project status• Present to stakeholders reports on progress as well as problems and solutions• Implement and manage changes when necessary to meet project deliverables• Evaluate and assess the result of the project

• Help customers troubleshoot minor issues using certain knowledge and questionnaires.• In case we can't help the customer with the problem, we often create a ticket for the company's second level of technical support.