John Majewski Email & Phone Number

Key West, Florida, United States

Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals • Monitors hotel operations sales performance against budget. • Reviews reports and financial statements to determine hotel operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

In charge of all concierge and security staff hiring, training, and terminating. Worked closely with the property manager handling all the residents’ needs. Coordinated shipping and receiving of packages as well as deliveries and move in/outs. Responsible for billing and scheduling for all employees.

Ran the day-to-day operations of my landscaping and tree service company. I completed all billing, invoices, and customer service for all my accounts. I acquired new accounts through marketing and advertising. After hurricane worked with dozens of golf courses, the city of Ft. Myers, the school board, and FEMA to clean up and remove trees and debris from their property.

General Studies

Senior High Graduated Diploma

Naval Science