With over 20 years of experience leading a successful commercial flooringcontracting business in the UK, I bring a deep understanding of the flooring industry and a proven track record in sales and client relationship management. Our primary work focused on office fit-outs, retail spaces, educational institutions, healthcare facilities, and factories, installing carpet tiles, vinyl, and LVTs to a high standard. I am immensely proud of the business and the reputation we built for quality craftsmanship and client satisfaction.As the Business Development Manager, I took an active role in promoting ourextensive product range from global suppliers, staying at the forefront of industry trends to meet our clients’ evolving needs. I worked flexibly, whether in the showroom or out in the field meeting architects and designers to showcase new products. This experience has equipped me with valuable insights into managing a busy schedule, handling multiple priorities, and building long-lasting client relationships—all of which I look forward to applying in my role.In my previous role, I achieved substantial client growth, increasing our client base by 5% year over year by delivering tailored solutions and personalized service. Implementing a CRM system allowed me to streamline follow-ups, enhancing client satisfaction and contributing to a client retention rate of over 15%. My financial acumen, developed through managing all aspects of the business, allowed me to negotiate profitable contracts and optimize costs effectively. I am a pragmatic and analytical communicator, confident in identifying customer needs and recommending the right products to fulfill their specifications. My background in design and passion for technical and engineering concepts enables me to visualize products and spaces effectively. Additionally, my experience with Computer Modelling and CAD supports my ability to present solutions creatively and accurately.As a permanent resident in WA with a full driver’s license, I am well-equipped to take on the extensive travel required for this role and am ready to contribute my skills and commitment to your team. I am excited about the opportunity to bring my industry knowledge, entrepreneurial drive, and client-centered approach to your company and would welcome the chance to discuss how my experience aligns with your goals.