John Mcbride Email & Phone Number

Greater Salt Lake City Area

Provide thorough, expert, and tailored advice to customers on best products to use for various home improvements through in-home consultations. Serve as the main point of contact for the customer during pre-purchase, purchase, and post-purchase.- Liaise with customer, project manager, and inventory department to ensure all orders correctly made, processed, and delivered upon- Work collaboratively with customers to develop and implement a plan of completion for projects including kitchen remodeling, bathroom remodeling, roof replacement, window replacement, and other home improvement projects- Support the sales team in lead generation through communications over the phone, social media, and in-person conversations- Recipient of the SPC Consultant of the Month award in April 2018 and consistently perform

Provided timely and accurate merchandise installations to customers, serving as the main and final point of contact for all customers who required installation services. - Received high ratings regularly from customers and achieved a 97% average delivery rate, consistently earning merit-based bonuses- Entrusted with the responsibility of training and mentoring new employees to maintain a high level of customer service- Remained up-to-date on industry knowledge, regularly educating myself on setup procedures and appliance mechanics- Liaised with warehouse inventory managers to ensure effective tracking and delivery of all merchandise

Hawaii State Hospital

Responsible for all aspects of the clinic administrative operations at a busy mental health hospital, providing high-level customer service to patients, fellow employees and referral sources through the coordination and administration of the front office activities.- Facilitated seamless patient care through promptly scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries- Assisted in event planning, relevant medical research, and data entry - Operated and managed office budget and entrusted with company credit card

Honolulu, Hawaii

• Supported the Staff Development office with various tasks including, but not limited to: Updating and maintaining employee training records, ordering supplies, and developing employee timesheets for bimonthly pay• Prepare operational reports and schedules to ensure efficiency• Monitor and maintain office supplies, equipment, and inventory• Proficient in Microsoft Word, Excel, Outlook, and PowerPointAdministrative Assistant • Supported the Contracting Services department with various tasks including, but not limited to: Updating and maintaining provider contact information, mailing out provider information, and various duties as assigned• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint• Designed and implemented filing systemsElections Clerk I • Participated in the electronic data processing and constituent services programs involving the use of and on-line data entry equipment• Distributed ballots to voters and answered questions concerning voting procedures• Counted ballots and prepared official reports of the elections results• Assisted in meeting extreme deadlines, which required working upwards of 60 hours per weekAdministrative Assistant/Escrow Processor • Various duties including handling bank deposits, answering phones, receipt processing, mail outs, sending and receiving files, processing incoming documents and files, and checking files for accuracyAdministrative/Marketing Support Representative • Assisted Marketing Wellness Team with the following: Wellness questionnaire data entry, preparing wellness packets, scan and file HIPAA authorizations and other documents• Worked independently with minimal supervision, often finishing tasks prior to due dates

Honolulu, Hawaii

Managed logistics, supplies, billing, student records, and daily operations for a small tutoring company. - Provided comprehensive quality care to all customers, upholding a 99% positive customer service rating while adhering to customer deadlines- Tutored multiple students in various subjects which included, but not limited to: statistics, math, accounting, communications, and business- Managed all billing and customer contracts

Salt Lake City, Ut

Ensured a safe working environment for employees by inspecting and maintaining company vehicles and office equipment- Organized and implemented employee orientation and all-encompassing training of new staff members - Recognized for outstanding customer service and problem solving skills, specializing in the deescalating of upset customers

Layton, Utah

• Responsible for inbound/outbound customer service and account resolution calls• Excelled in customer service, communication and problem solving skills, teamwork, and exceeding collections goals• Displayed respect to the opinions of others, able to keep an open mind towards new suggestions and solutions, and support the management team• Knowledge of Windows 95/98/ME, Word, Excel, and modern office equipment