John Mccarthy Email & Phone Number

Dundrum

Mortgage Associate

Greystones

• Oversaw the day-to-day management of the Branch to ensure delivery of business objectives through the most efficient means• Led the development and implementation of the Branch Strategy, aligned to Area, Regional, Retail and Group Strategy, to increase Bank of Ireland's profile and grow our customer base.• Provided vision, leadership, regular communication and mentoring support to team members to promote employee development and maximise team performance• Drove sales, income, service, and productivity standards in the Branch in line with our World Class Customer service and sales ambitions• Led and ensured effectiveness of our key business Models, Local Market Planning(LMP), Sales Excellence(SEP) and Best Practise Relationship management (BPRM)• Championed the Bank amongst relevant business and civil communities, including media, customers, and the financial community• Led and managed organisational change in the Branch so employees fostered and implemented change initiatives in line with Retail strategy. • Reviewed and monitored regulatory and compliance frameworks to ensure the business adhered to agreed Group standards and controls covering systems, processes and procedures• Measured, monitored and proactively managed credit management risk information in a manner that fulfilled the business strategic goals while complying with standards related to risk management.• Ensured that the credit reputation of the business was protected and adequately represented in order to secure ongoing support for key credit/risk initiatives.

Dundrum

• Led and managed Branch Sales Campaigns to support delivery of targets.• Motivated, coached and developed a team of top quality advisors.• Represented and championed the Bank in the locality in an excellent and highly professional manner during the time of the banking crisis.• Personally established relationships with key customers/influencers and supported the implementation of branch initiatives to grow customer base• Performed an ambassador role for the NCAI• Put best practices in place to ensure staff met their weekly targets to deliver quality sales outputs• Reviewed/analysed lending proposals and competently assessed business financials and fundamentals.

Blackrock

• Proactively identified sales opportunities through customer analytics and referrals• Achieved sales results and income targets across all relevant customer need areas• Generated new business development opportunities • Worked in partnership with branch front-line colleagues to generate appropriate business referrals• Co-ordinated business events and new initiatives on behalf of Bank of Ireland• Provided top quality service and an exceptional customer experience in every interaction• Brand Ambassador in the community ensuring that the customer saw Bank of Ireland as the Brand of choice• Educated the customers to manage their transactions in the most cost effective manner through our omni-channel facility (digital, phone etc.)• Contributed positively to the overall branch team, working collaboratively and effectively with colleagues• Coached and supported less experienced colleagues

Blackrock

Blackrock

Education record

Education record