John Mccormick, B.Admin, Pgm Email & Phone Number

Vaudreuil-Dorion, Qc, Ca

Vaudreuil-Dorion, Quebec, Canada

https://profile.indeed.com/p/johnm-27njvxl

• Managed, supervised and directed a team of senior product specialist• Analyzed chat transcripts identifying opportunities by focusing on positive attributes and customer experiences• Created a learning environment, developed trainings and material guidelines• Measured individual growth by using data metrics to identify performance trends• Coaching based on the individual needs adapting to personality traits and learning styles• Weekly check ins building rapport with team • Responded to customer escalations and approved resolutions• Participated in senior leadership calls with executives• Mentoring individuals lead by example sharing a blueprint for success.

• Promoted and encouraged diversity, inclusion and culture• Designed seasonal campaigns through team collaboration• Maintained individual team channels posting daily content • Lived the Best buy values and encouraged others to join in the conversation• Organized events driving up participation rates

• Recognized as a top performer and contributor by upper management• Provided expert product knowledge on the latest and greatest technologies by offering complete turn key solutions.• Consultative selling through needs analysis by active listening and open-ended questions.• Presented Best Buy protection, Best Buy services and Best Buy memberships.• Assisted customers with troubleshooting solutions while promoted new sales and services.• Further assisted existing team members with troubleshooting and product knowledge.

Vaudreuil-Dorion, Quebec, Canada

• Performed consultative selling through needs analysis by asking open-ended questions.• Introduced customers to services, protection plans, and memberships.• Assisted customers with troubleshooting solutions while promoted new sales

Montreal, Quebec, Canada

• Holistic approach advising clients on Life, Health and Wealth products.• Built financial and retirement plans using needs analysis.• Made recommendations suitable to clients unique needs.• Administrative work related to Insurance of persons and wealth investments products.• Contributed to Sun Life’s ongoing success by providing suggestions and recommendations to help improve our client experience and the products and services offered by sharing insights gained by dealing directly with clients and their experiences.• Fostered and participated in a work environment that values people, invites creativity, celebrates learning and accountability while encourages participation and engagement.• Performed risk assessment profile for wealth clients to align their investments with their desired risk tolerance.• Kept abreast of product changes, understand new products that come to market or are developed by legislation, understand changes in the industry, be mindful of competitor products and when necessary provided referrals to other professionals.

Hudson, Quebec, Canada

• Managed, supervised & scheduled all staff of 30+ from various departments pertaining to Golf Operations• Oversee daily operations while maintaining efficient decision making even under time restraints.• Creator of policies and procedures manual for all departments and responsible for the implementation and training.• Manage pro-shop and restaurant inventory, ordering, receiving and all related duties to run Golf retail store and restaurant including its budgets.• Worked closely with event coordinators to ensure smooth delivery of clients unique needs• Golf Instructor academy assistant• Sales representative to our corporate VIP membership and tournament banquet programs• Ambassador for the game of Golf and promoter of junior Golf.• Handled customer complaints and offered resolutions.

Business Admistration - Professional Golf Manangment, Management, Operations And Commerce, Advanced Diploma

Bachelor Of Commerce - Bcom, Continuing Education Studies

Professional Golf Manangment, Golf Operations, Educational Studies

Learn To Lead Certification, Leadership

Mutual Fund Licensed, Investing

Life Insurance Licensed, Insurance

Security Officer Training, Public Security