John Mccullagh Email & Phone Number

New York

510 Madison Avenue

1285 6Th Avenue

EXECUTIVE DIRECTOR (2008–Present)DIRECTOR (2006–2008)ASSOCIATE DIRECTOR (2004–2006)Maintained loyal relationships with multibillion-dollar hedge fund clients; developed many highly-regarded account managers into accomplished senior leaders while also maintaining client ownership from a sales perspective. ▪ First of eight team leads promoted to Executive Director; integral member of team that drove transition from operational in nature to relationship-focused.▪ Drove balance increases and bank cross-sales, and achieved revenue increases often greater than 100%.▪ Examined client base from a “Scarce Resources” perspective; led discussions with clients on balance sheet usage and suggested asset changes and other remedial efforts to improve the client’s profitability.▪ Monitored underperforming clients; instituted approach and trained team on process that achieved 100% remediation and reduced losses. ▪ Spearheaded process efficiencies and systems automation that allowed account managers to engage in greater client outreach and cross-sell efforts. ▪ Played leading role to support client and platform integration following ABN AMRO acquisition; quickly emerged as client services team leader post-merge.▪ Developed monthly operational metrics in collaboration with other team leads that identified process improvements and areas of opportunity. ▪ Performed regular client service reviews using cross product metrics. Strategized with clients to increase efficiencies on all platforms. ▪ Held weekly and monthly calls with client heads of operations to discuss processes, procedures, compliance, risk management and appropriateness of staffing.▪ Involved with initial client pricing, financing and revenue expectation setting and ongoing revenue monitoring.

Park And 51St, Nyc

As single point-of-contact for hedge fund client relationships, responsible for break resolution, wire processing and fail management. Resolved issues, maintained portfolio accounting. Advised on margin issues, Reg T and arranged financing.

Water Street, Nyc

In account manager role, supported Fixed Income Prime Brokerage clients; selected as member of five-person team to test and rollout proprietary front end technology solution.