A start-up Multi-State Real Property Management Company with currently two properties owned and under management."We make real estate better."

•Assists in the development of independent risk management reporting as input into governance and management routines•Assists with the oversight of Front Line Unit/Control Function training, which may include content development and/or tracking and communication of completion rates•Champions the development and maintenance of GCOR owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable•Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements•Identifies aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements•Remediates C&OR “owned” issues and control enhancements•Executes C&OR Monitoring, Testing, and Assessments •Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA) •Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls•Assists with the development of risk metrics, monitors related performance and breach remediation.•Serves as an ambassador of the risk culture• Leads Regulatory Change and Inventory management

•Led an Ad-hoc team of VPs and AVPs unified process for on-boarding 3rd Parties.•Crafted a streamlined timeline for Third-Party complaints •Presented the Third-Party/Vendor EAC and ECOE Third-Party Complaints Process to Executives and Front-line Leaders•Trained associates on the Third-Party/Vendor EAC and ECOE Third-Party Complaints Process•Assisted with determining Complaints Third-Party Scope Applicability•Led on-boarding of Third Party Vendors through the BOA Institutional, Broker-Dealer, and Standard Complaints Programs depending on applicability•Served Vendor Relationship Manager for BOA EAC Complaints department•Tracked, reviewed, and approved outstanding vendor deliverables•Supported contract development/negotiations and execution of third party complaint requirements.•Managed Third Party Deliverable Sharepoint site documents•Provided input on assessments/questionnaires with Global Procurement on GP/Vendor communication on request•Updated training materials and managed updates for 3rd party complaint handling procedures•Performed Enterprise Third-Party Standard Adherence Reviews and Assessments•Provided input on Standardized Enterprise Third-Party Content.•Served as Third Party/Vendor Risk Subject Matter Expert•Served as Third Party Complaints EAC Champion

• Assisted with the design, branding, delivery, and administration of initiatives• Implemented sales strategies for initial funding for investors• Communicated ideas, presentations, and championed business development for prospects

Partnered with Merrill Financial Advisors to provide comprehensive financial solutions to individual wealth management clients with assets generally in the range of $1-10 million. Huntsville and Florence Markets •This included all lending, saving, financing and transaction solutions as well as serving as the expert on all our Digital solutions (mobile and online). • Also assisted Financial Advisor teams in navigating complex client situations to ensure clients are provided the best client experience. •I helped the unique life priorities of clients – priorities like managing operating expense, building wealth, financing, managing debt, buying a home, saving for college or planning for unexpected life events.Build, sustain, and deepen relationships with current and potential consumer and small business customers by offering and selling financial products and services to strategically meet their financial objectives.Key Responsibilities:Present the bank's products and services to Financial Advisors clients and assist them with strategically relevant banking and credit solutions.Perform tasks such as opening deposit accounts, advising/taking applications for credit accounts, and identify additional financial needs as appropriate.Partnering with specialists and advisors to aid clients with meeting their financial goals.Provide a competitive analysis of outflows to competitors and assists the market with updating the all team members in the region with the last banking information.Market was ranked #4 in quality and close rate for the Division and #20 Nationally

•Serviced all aspects of day-to-day client service and support. •Effectively leveraged tools to maintain client health and mitigate risk•Utilized knowledge of investment and banking products, policies, procedures, resources, tools, and technology to create efficiency and capacity in the business and demonstrate processes that anticipates business deliverables and deadlines. •Served as primary point of contact for clients on all service needs. Providing dedicated operational and sales support to multiple Financial Advisors (FA's).•Supported on-going branch office initiatives•Obtained FINRA Security Industry Essentials License (SIE) Effective November 2019

• Global Wealth and Investment Management Senior Operations Retirement Plan Services for Retirement and Distribution Services clients with households over $250K-10M.• Assisted internal field verified branch associates with Required Minimum Distribution Calculations, advanced account processing, call calibration, and operational support ERISA Qualified Retirement accounts: SEP, SIMPLE, 403b, 401a, 457, BASIC/Keogh, MSA, and HSA• Crafted operations training materials and became Certified Mentor for New Hires and Contingent Worker of RDS procedures, culture, and best practices.• Reviewed and approved Financial Transactions up to $0.75M after analyzing paperwork, holdings, cash, and money market balances• 99.14% Average Quality Assurance Service Score with 100% Technical Risk Accuracy • Assisted with Data Validation, Root Cause Analysis, and Takeaway Resolution of complex financial issues on a Sixth Sigma Black Belt project• Presented at 1st Quarter Department Town Hall to Supervisors, Mid/Senior Leaders and Department Market Executives• Chaired Innovation Sessions on Employee Engagement• Competed Full Process Management & introductory AGILE-LEAN, SCRUM, Waterfall and Tableau internal certifications• Contingent Team Leader Support Manager: Assisted managing a small team of contract employees• Subject Matter Expert on IRS Publication 560 and 969• Performed duties and fielded calls of RDS Client Service Representatives as necessary

• Client Service Representative Global Operations Retirement Plan Services for Retirement and Distribution Services for clients with households over $250K.• Assisted Financial Advisors, Client Associates, and all other verified branch employees with operational support by: answering questions, reviewing documents, account opening, statement review, adjustments, IRS retirement education and regulation, and assisting branch employees inputting requests for IRA, ROTH, ESA and Accounts at Bank of America.• Aided with testing new financial technology products• Placed top 10 in RD&S 2017 SIM Challenge and Winner of Summer of Thanks Week 1 and Sensational Summer of Service Week 4• Active Member of Black Professional Group NJ Chapter• Subject Matter Expert on IRS Publication 590

• Approved and Managed a budget• Served as delegate at the 2014 North American Division Year-End meeting• Managed 12 university student leader organizations between US and Canada; influenced budgets over $1M• Recommended and reviewed a $50K charity project• Planned a large convention for training, interface, and elections• Drafted the Agenda for the General Assembly• Chaired the General Assembly

• Managed 24 senators of 8 student districts Chaired the legislative branch of student government• Co-managed a budget of $200,000• Served as member on the Oakwood University Academic Retention Advisory Council• Implemented diplomatic relations for students, to staff, faculty, and administration

• Maintained a welcoming and engaging living environment in freshmen dormitories • Reprimanded students who were in violation of university policies and contact/aided emergency services as needed • Organized and facilitated academic activities and workshops• Peer-level academic adviser, informal counselor, program facilitator, disciplinarian, and friend to the residents.

•Preformed clerical duties•Assisted with the closing Divorce, Immigration, Will and Trust, and Bankruptcy cases.• Synthesized and digitized of 100% old case data from 1996 to present• Accompanied attorney to court for filing and divorce finalizing