John Mcfield Email & Phone Number

Pittsburgh, Pennsylvania, United States

Guide and educate callers on their prescription benefits, use of plan, formulary, premiums, and status of orders and claims or inquiries; Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries; Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders; Ask appropriate questions and actively listen while documenting required information in computer systems; Make outbound calls to customers on prescription orders and payment issues.

Harrisburg, Pennsylvania, United States

Provide exceptional customer service to individuals including greeting customers, answering phones, and assessing their needs. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards. Assist customers with service activations, changes, and bill payments, respond to billing inquiries for equipment replacement, sell accessories, and process price plan changes and upgrades. Engage in service selling and right-fitting the customer with the appropriate total technology solution.

New Jersey, United States

Drive to restaurants, pick up food orders, and ensure food matches what was ordered. Drive ordered food to customer residences and offices, delivering orders either to the customer’s door or meeting customers on a curbside outside of the delivery location.

New York, New York, United States

Manage inventory and Stocking. Prep and ensure teas are made correctly and up to par with store policy. Keeping the kitchen clean and disinfected. Opening and closing the store, ensuring the store is upkeep and money is counted and put away.

Bloomfield, New Jersey, United States

Perform repairs, upgrades, Installing & configuring software, initial setups & deployments of new computer workstations, desktops, laptops, PCs, etc. Monitor the status of remotely managed endpoints, networks, and SaaS applications, focusing on proactively maintaining uptime and cyber-security hygiene. Maintain/update technical documentation repository. Provide helpdesk services to end-users in need of technical assistance by tracking open technical incidents and recording details relating to their resolutions in an electronic support ticketing system.

Bronx, New York, United States

Set up technologies for remote learning and assist both remotely and on-site. Restored and redeployed user devices. Assisted with office equipment moves such as disconnecting, transporting, and reconnecting IT equipment. Managed and troubleshoot laptops, desktops, printers, etc.

New York, New York, United States

Traveled across N.Y.C and deployed small devices to restaurants partnered with Relay. Built devices, as well as ensured heatsink and fans, for installation.

New York, New York, United States

Responsible for marketing products such as sneakers, clothing, and other accessories to a customer. Replenished stockroom with sneakers, clothing, etc. Fulfilled shipment orders.

New York, New York, United States

Assisted with office moves. Disconnecting, transporting, and reconnecting IT equipment & other devices, removal and disposal of POS system units, and hard drives. Answered calls and assisted customers with the troubleshooting process. Collected inventory on systems, such as desktops, laptops, phones, monitors, printers, etc.

Associate'S Degree, Cyber Security And Networking

High School Diploma, Information Technology, Alumni

Activities and Societies: Debate team, drama club, and Green team.