John Mcgowan Email & Phone Number

Norwalk, Connecticut, United States

- P&L Management - monitored financial performance and expenses. Successfully drove growth and ensured revenue and profit plans were achieved. - Controlled labor costs, optimized route efficiency, cut non-essential expenses, and re-negotiated vendor contracts.- Proven ability to exceed customer experiences and results through team development and training.- Prepared business forecasts, budgets, and other reports.- Financial analysis was performed to identify trends and prospective problem areas and took immediate action based on the findings.-Developed and executed new sales processes by training and developing staff.- Maintained and communicated effectively our company's core values, vision, and culture.- Accountable for all facets of operations including, team leadership, staff training, and development, customer satisfaction and retention, delivery of service, operational efficiency, and new business development.

New York City Metropolitan Area

- Managed branch P&L – monitored financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.- Managed branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics included customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.- Directly managed the branch field supervisors, and through them, the field technicians. - Recruited, interviewed, hired and trained branch staff.- Monitored regulatory compliance, quality control standards and ensured safety.- Partnered with sales staff on sales plans and forecasts associated with branch goals.- Responsible for the employee performance review process which included evaluations of staff performance. Made recommendations, and administered corrective actions consistent with company policy.

New York City Metropolitan Area

- Designed operational strategies by conducting needs assessments, performance reviews, customer feedback, capacity planning, and cost/benefit analysis.- Developed online marketing, B2B telemarketing, and door-to-door sales processes.- Managed day-to-day company operations, including maintaining all expenses, analyzing day-to-day financial performance, and evaluating the budgets of the company.- Dynamic sales leadership skills, with a background in successful revenue generation and growth.- Maintained consistent revenue growth through motivation and holding teams accountable for desired results.

Queens, New York, United States

- Supervise a team of 10 service technicians.Performed troubleshooting services for all commercial and residential clients. - Accountable for the entire pest program implementation for all new clients.- Superb customer service skills that required complete satisfaction with customer complaints, necessities, and uncertainties.- Reinforce service standards by conducting quality control training and inspections for all service technician clients.- Conducted monthly employee training in-house and in the service field. Training included quick refreshers of labels, implementation of any new approach for a specific pest, and training with handheld software.

Queens, New York, United States

- Maintained focus and awareness while working in a stressful environment which included noise from alarms, machinery, and people, crowd distractions, time pressure, and disruptive and angry passengers, to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.- Engaged in the continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and passengers, and prevent those objects from being transported onto aircraft.- Performed searches and screening, which included physical interaction with passengers, conducted bag searches, and controlled terminal entry and exit points.

Bachelor Of Science - Bs, Wealth Management And Financial Planning

Associate Of Science - As, Business Administration And Management, General