Information Technology Support Supervisor
CurrentResponsible for managing all Information Technology (IT) end user support functions and ensuring excellent customer service and resolution. This includes managing all procedures related to the identification, prioritization, and resolution of end user requests. It also includes coordinating, tracking and monitoring Client Support functions. This role also contributes to improving problem resolution by mentoring staff as well as giving in-person, hands-on support to end users across the Organization.Manages Help Desk and Applications Support staff to ensure courteous, timely, and effective resolution of end user issues.Design, monitor and enforce Help Desk and Application Services policies, procedures, and standards to improve customer service.Recruit, train, evaluate, and supervise IT support staff members.Assist in creating hardware and software budgets under the supervision of the IT Operations Manager
