John Mclaughlin Email & Phone Number

Kansas City, Kansas

Advise, recommend and implement strategic HR solutions with my assigned client group leaders to achieve business objectives and organizational goals. Provide HR leadership and support of succession planning, job standardization/consolidation, workforce planning, organizational design, talent management, diversity, change management, and culture enhancement. Act as a liaison with all HR functional teams and ensure effective responses to the broad spectrum of HR needs. Facilitate and co-lead related project work that improves HR metric which may include but is not limited to employee engagement and retention, time to fill/quality of hire, performance management, training, equity/market competitive compensation, and manager effectiveness.

Olathe, Kansas

Upon corporate realignment of the Farmers and Zurich Shared Services Division, I moved into a consultative role coaching and providing support to the HR Shared Services and Service Center leadership team and staff that provides services to 35,000 + employees for the Farmers Insurance and Zurich Insurance companies. I led the restructuring of the Quality Assurance program with an emphasis on the customer experience. I restructured and revitalized the onboarding program for new employee call center representatives. I created and implemented an internal certification program for the employee call center staff. I identified, created, and conducted training to close knowledge gaps for our HR Representatives.

Olathe, Kansas

This was a consultative role to the Assistance VP of HR Shared Services where I provided business support services to the team. I utilized cross team collaboration to identify and prioritize knowledge gaps and create and presented learning tools to close those gaps. I served in the role of a process improvement navigator for an eight month project working in the Schaumburg, Illinois office conducting work analysis, identifying new efficiencies, and implementing Standard Operating Procedures. I served as an acting supervisor on several occasions during vacancies in peak work periods and I performed the QA consultant role conducting work audits. I co-facilitated Lean Kaizen events to identify and implement process improvement plans.

Olathe, Kansas

I identified, developed, and implemented a centralized processing center for the administrative employee and payroll transactions for 25,000+ Farmers Insurance employees within the continental United States and managed the team through additional work centralization. Transitioned work from 16 regional offices while streamlining and standardizing all administrative tasks. I was a member of the Farmers' SAP Implementation team and assisted in the presentation and training of the program across the country. Key results include exceeding the service level standards for each of the final five years as a manager while being the highest rated HR COE for each of the three years it was awarded. I created a Leave of Absence Outreach Program reducing the complexity of the FMLA and short term disability plans while achieving customer satisfaction results of 99%.

Colorado Springs, Colorado

Managed a staff of five providing Human Resources support for 1,200 employees located in the regional service operations office in Colorado Springs as well as for field claims offices in North and South Dakota, Nebraska, and Colorado. Key results include an increase of employee retention from 68% to 89% through effective collaboration with the business leaders, transitioning the HR Operations team from administrative roles to a consultative role.

Overland Park, Kansas

Supervised the Human Resources Operations for Farmers Regional Office and satellite claims offices within Missouri, Kansas, and Iowa. Worked with the management team for effective employee relations and performance management. Enabled management effectiveness by developing and implementing an in-house supervisory certification program including employee relations, retention, productivity, compliance with company policies and procedures, employee recognition, and interpersonal skills. Total workforce of 1,300 employees. Staff of four.

Overland Park, Kansas

HR Generalist responsibilities including compensation, benefits, employee relations, and staffing for the support staff of the regional office. Supported business units in Underwriting, Marketing, Accounting, Auditing, Office Services, and Claims. Conducted supervisor training program and compliance programs.

Master'S Degree, Human Resources Management And Services

Associate'S Degree, Criminal Justice/Law Enforcement Administration

Bachelor'S Degree, Business Administration And Management, General