• Responsible for building and supporting multiple types of computers ranging from Windows XP to 10, Dell/HP/Lexmark/MK/Brother printers, QNAP/Windows Servers from Server2003 to 2019 (Blade and desktop).• Provide remote and on-site desktop support for multiple small business clients supporting multiple business software suites such as; OS, Quickbooks, Malware & AV, Office 2013+, • Provided HIPPA level of compliance maintenance and upkeep of multiple businesses’ servers (QNAP/Windows), networks switches (Cisco, HP, and Ubiquiti), storage solutions (RAID, NAS, and Dell Compellent), and firewalls (Fortigate and Sonicwall).

• Responsible for building and maintaining end user’s computers, printers, and other IT equipment• Provide desk-side support for various software and hardware issues• Travel to offsite plants to assist with IT-related issues including PC, Printers, and Network issues

• Responsible for managing accounts Windows, AS400, Entrust, and email• Monitor the company-wide network overnight to ensure network up-time remains >99%• Participate in bi-weekly IT Cyber Security meetings to review security threats and breaches

• Provide end of shopping experience with exemplary customer service• Ensure customers have the complete solution, including accessories and service plans• Responsible for helping replace broken Pin pads and fixing POS workstations

• Supported the Hawker Beechcraft account with help desk support including, but not limited to; Assisted with account resets, utilized active directory, password unlocking, and remote access assistance• Troubleshot voice-over IP phone systems • Communicated with employees via email and telephone in a professional manner

• Sell electronic components, cell phones, and accessories• Troubleshoot devices: cell phones, GPS, tablets, laptops, TVs, and other consumer electronics• Maintain high customer service standards