Chad Albert Email & Phone Number

Springfield, Missouri, United States

Computer Innovations is Springfield’s leader in new and used computers, gaming PCs, hard-to-find IT supplies, and unmatched service. Come visit us at 308 East Republic Road.

Springfield, Missouri Area

As President of Digital Spearhead Technologies, I deliver executive-level leadership, providing high-quality technical solutions to companies across the Springfield and St. Louis areas. Through our VCIO services, we guarantee the strategic alignment of all IT and technology with the client’s company strategies and goals. Additionally, we provide configuration and maintenance for Windows, Linux, and BSD servers, and manage the installation and optimization of essential IT infrastructure and systems. Key accomplishments in this role include: ● Ensured a consistently high standard of customer service by designing solutions to meet specific client needs and implementing 24x7 emergency support for all critical systems. ● Enabled client network resiliency by overseeing designs for LAN/WAN networks, VoIP telephone systems, and other IT infrastructure.

Greater St. Louis Area

While serving in this position, I successfully aligned Ominigo Software's Information Technologies with their established business strategies, consistently generating growth and while adhering to budgetary restrictions. I helped define IT policies and supervised integration processes across multiple companies, both domestic and international. In this leadership role, I advised multiple teams of engineers and managers, creating IT strategies to empower daily success and efficiency. Key accomplishments in this role include: ● Accommodated company growth from $6.5M to $25M in one year by developing and implementing several successful IT strategies and carefully managing the company’s budget. ● Earned a reputation for quality customer service by formalizing IT management processes across multiple companies during integrations. ● Streamlined company infrastructure by migrating from multiple data centers across the globe to one U.S and one International Datacenter that leveraged SaaS software product lines.

Springfield, Missouri Area

For this short contract position, I worked closely with company leadership to evaluate IT systems and security processes, developing new processes and procedures to protect sensitive data stored on American Dehydrated Food’s network. During this time, I bolstered the company’s cybersecurity efforts by analyzing existing operations and writing a new IT security processes and policy book.Key accomplishments in this role include: ● Enforced strict adherence to HIPAA policies and standards by collaborating with Human Resources and company management to identify areas of improvement and put changes into place. ● Strengthened the organization’s cybersecurity by introducing Varonis threat detection/prevention software and researching options to defend C-Level executives from spear phishing attacks.

Springfield, Missouri Area

In this role, I reported directly to the company’s CEO, ensuring that the company’s IT strategies were aligned as to facilitate and support wider business strategies, resulting in growth of $2M annually to $35M annually. I provided services to over 4K healthcare agencies across the globe, leading teams of engineers and managers to ensure all clients received high-quality service. I also provided mentoring and professional training to team members as needed. Additionally, I streamlined several company operations, migrating multiple phone systems and IT infrastructure into standardized environments to ensure enterprise-wide consistency and effectiveness. Key accomplishments in this role include: ● Created and launched new SaaS infrastructure, bringing the organization online and earning recognition as the first SaaS offering in the home healthcare industry. ● Improved inter-department workflow, communications, and KPI management by ushering in the adoption of an enterprise-wide CRM system and Application Performance Index (APDEX) monitoring systems. ● Simplified acquisition processes by creating a new IT acquisition integration standard. ● Achieved higher than 99.999% availability on critical systems, year-over-year, for more than 11 consecutive years.

Springfield, Missouri Area

I served on Continuity Health Solutions’ Board of Directors for more than seven years, providing strategic business and technical direction on all TeleHealthCare solutions, ensuring a high standard of quality and customer service.

Springfield, Missouri Area

Managed projects with multiple team members for long-term consulting projects such as product implementations and network migrationsDeveloped service offerings for customers including security services, process improvement services, and technical analysis consulting.Responsible for providing direction, and planning for migration of several NT Server environments to Windows 2000 Active Directory environments.Responsible for the day-to-day administration of several large and small networks at hospitals and home care companies throughout the US.Responsible for teaching Windows NT 4.0, Citrix Metaframe, Microsoft SQL Server, and Windows 2000 to customers in a classroom atmosphere.

Springfield, Missouri Area

• Planned and successfully implemented company wide network operating system migration from Novell NetWare 3.12 to Microsoft Windows NT 4.0, Citrix Winframe, NT Terminal Server.• Planned and successfully implemented migration of company's desktop operating system from MS DOS/Windows 3.1x to Windows 95, 98 and NT Workstation.• Responsible for providing and maintaining security for Windows NT.• Participated in planning and implementation of company wide migration from IPX/SPX to TCP/IP and from 4Mb Token Ring to 100Mb switched Ethernet on Cisco routers and switches.• Participated in design, support and maintenance of LAN/WAN and infrastructure for thousands of users• Responsible for design and implementation of networks in new and acquired stores and properties.• Responsible for support of more than 1500 desktop computers running Microsoft Windows 95, 98 and NT Workstation with Lotus SmartSuite, Microsoft Office, Lotus Notes.• Traveled to stores nation wide to set up networks in new stores and train users

Springfield, Missouri Area

• Managed large customer territory maintaining Network Connective Devices, fax machines, copiers, and laser printers.• Completed several independent training courses and manufacturer schools on Network Connective Devices and office machines.

Education record

Education record