John Mcrae Email & Phone Number

Operations for college and university delinquent account management, including review of account management from the time a business office receives a student account (with or without any financial aid) until the account is fully closed. Time lines for account management activity and letter generation are carefully evaluated. The interaction with the Admissions Office and the Financial Aid Office is fundamental to successful account management. Post-retirement work.

Rock Hill, Sc

Responsibilities included sales of new clients, up-selling for new areas of collection business with existing clients, reviewing with clients an analysis of work performed and any trends that may emerge, trouble-shooting any questions that may arise for a client, updating clients on changes in the industry that may impact them.

Winston-Salem, Nc

Software sales for higher education administration, specifically student marketing for admissions, registration and student services, financial aid awarding and management, and career services.

Winston-Salem, Nc

Sales of student loan billing services, trouble-shooting client questions, developing service plans. This began with entry level responsibility of Regional Marketing Manager and grew until became National Sales Director under EduServ Technologies. This job required thorough knowledge of system capabilities, federal guidelines, the ability to develop servicing goals for clients, and the ability to develop strong relationships with clients.

Salem, Va

Awarding financial assistance to students in the form of grants, scholarships (academic), loans and campus employment. Managed student placement on campus jobs, reporting, data analysis, and student satisfaction with award packages. On Institutional Research, developed the Roanoke College Fact Book with statistical analyses and discussion. Evaluated data for trend analyses and forecasting, as well as correlation analyses.

Harrisonburg, Va

Managed the financial aid program and maintained data for awarding, reporting and assuring that awards were appropriately made to needy students. Awards consisted of institutional, state, federal and private dollars for scholarships, grants, loans and work.

Danville, Va

Developed and managed the college financial aid program, and interviewed all financial aid recipients about their awards. Also developed and coordinated college placement program which included recruiting potential employers to interview on campus. Performed follow-up surveys of students who finished their curricula and began their careers in order to determine success of the program of study and whether the programs of study correlated with the careers.

15 Hours Beyond Master'S, Educational Administration And Statistics

Master Of Education (M.Ed.), Counseling

Bachelor Of Arts (B.A.), Psychology And Spanish