John Medrano Email & Phone Number

Austin, Texas Area

•Work closely with sales to package services and products to optimize profitability while exceeding the customer’s expectations•Managed a team of 45 engineers across eight semiconductor product lines•Optimize employee contributions through soft skill development and technical training to maximize work force flexibility•Monitor team’s key performance indicators and drive improvements to exceed corporate objectives and exceed customer satisfaction•Work cross functionally to unify efforts between spares, manufacturing, sales, product business units and field service teams resulting in a reduction in system failures during installation period•Travel frequently to Korea to understand the customer’s culture, expectations, and requirements while building personal rapport with key senior customer management personnel •Perform executive-level escalation management working closely with customer counterparts to ensure that all critical issues are addressed and resolved to customer satisfaction•Coordinated engineering, contractor and facilities teams that successfully set the industry record for a logic line start up and ramp to production

Austin, Texas Area

Leadership Accomplishments and Responsibilities• Lead Engineer on team of 20 responsible for customer satisfaction and equipment availability during start up, production ramp and sustaining phases. • Improved CMP equipment availability through implementation of continuous improvement program solutions.• Coached and trained junior customer engineers to ensure they met performance goals and customer requirements.• Ensured all subordinate safety training was current and that maintenance activities comply with safety requirements.• Worked with Global Support Engineers to provide solutions, testing, and feedback on Alpha, Beta, and ECO released process, hardware, and software changes to ensure critical customer solutions were provided.Equipment and Customer Responsibilities• Conducted weekly meetings with multiple customers to discuss performance goals and ensure all issues were resolved.• Managed installation projects and coordinated internal and external resources to meet deadlines. Achieved 100% of on-time delivery across multiple projects.• Handled critical customer CMP and PVD equipment trouble tickets including diagnosis, repair, and resolution. • Performed root cause analyses and accident investigations on tool mishaps and provided comprehensive reports and solutions to reduce reoccurrences. SAP Departmental Key Performance Indicator Auditor• Ensured team confirmed, escalated or closed 100% of their material paperwork in SAP within corporate policy guidelines.• Verified +95% of material was returned within the specified timelines and all contaminated material was properly disposed of.• Monitored departmental project/service order closure to ensure P&L commitments were achieved.

United States

Equipment and Customer Responsibilities • Supported 20 regional customers based in Arizona, New Mexico, Minnesota and Texas.• Installed and qualified CMP tools for the start-up and ramp of Texas Instruments DMOS 6.• Provided custom hardware solutions for new processes to meet Kodak’s printer nozzle etching requirements.• Handled custom equipment configurations at Sematech to support new processes, production improvements, and feasibility studies for current and next generation technologies.• Helped Sandia National Labs, NM, improve metal deposition performance in radiation hardened chips and MEMS.Departmental Quality Management Representative• Ensured test and measurement equipment was in compliance with ISO 9001/2000 standards.• Point of contact for internal and external ISO audits, chaired quarterly reviews to discuss results and required corrective actions.

Shift Supervisor – Naval Air Station Dallas, Texas• Supervised and trained the night shift maintenance technicians on various electronic equipment• Led the repair, maintenance and availability of Air Traffic Control communications, TACAN and RADAR systems at Naval Air Station Dallas, TX.• Coordinated repair efforts across multiple shifts to resolve equipment downs.• Installed security and communications equipment into base security and command vehicles.• Inspected and maintained all visual assistance systems for precision ground approach and landing.Work Center Supervisor – USS Independence• Supervised 6 technicians responsible for maintaining multiple ship based communications suites.• Maintained a secret clearance and was responsible for handling crypto material in accordance with command security instructions.• Primary technician for the Super High Frequency satellite communications equipment providing Fleet Command +95% system availability during Operation Desert Storm and Operation Southern Watch • Supported Ultra High Frequency satellite communication networks and various line of site communications equipment maintenance, troubleshooting and repair.• Coordinated command spot checks to ensure maintenance is being performed according to regulations.• Devised new repair methods to correct issues with hand held radios to keep over 90% availability while deployed to the Persian Gulf during Operation Desert Storm and Operation Southern Watch.• Divisional Safety Representative responsible for providing safety training, respirator fit testing, and performing safety audits to ensure compliance with procedures and Naval Occupational Safety and Health standards.

Bs, Business Finance

Electrical/Electronics Maintenance And Repair Technology

Graduated Top 5%