John Medrano Email & Phone Number

Austin, Texas Area

• Work closely with sales to package services and products to optimize profitability while exceeding the customer’s expectations
• Managed a team of 45 engineers across eight semiconductor product lines
• Optimize employee contributions through soft skill development and technical training to maximize work force flexibility
• Monitor team’s key performance indicators and drive improvements to exceed corporate objectives and exceed customer satisfaction
• Work cross functionally to unify efforts between spares, manufacturing, sales, product business units and field service teams resulting in a reduction in system failures during installation period
• Travel frequently to Korea to understand the customer’s culture, expectations, and requirements while building personal rapport with key senior customer management personnel

Austin, Texas Area

• Leadership Accomplishments and Responsibilities
• Lead Engineer on team of 20 responsible for customer satisfaction and equipment availability during start up, production ramp and sustaining phases.
• Improved CMP equipment availability through implementation of continuous improvement program solutions.
• Coached and trained junior customer engineers to ensure they met performance goals and customer requirements.
• Ensured all subordinate safety training was current and that maintenance activities comply with safety requirements.
• Worked with Global Support Engineers to provide solutions, testing, and feedback on Alpha, Beta, and ECO released process, hardware, and software changes to ensure critical customer solutions were provided.Equipment.

United States

• Equipment and Customer Responsibilities
• Supported 20 regional customers based in Arizona, New Mexico, Minnesota and Texas.
• Installed and qualified CMP tools for the start-up and ramp of Texas Instruments DMOS 6.
• Provided custom hardware solutions for new processes to meet Kodak’s printer nozzle etching requirements.
• Handled custom equipment configurations at Sematech to support new processes, production improvements, and feasibility studies for current and next generation technologies.
• Helped Sandia National Labs, NM, improve metal deposition performance in radiation hardened chips and MEMS.Departmental Quality Management Representative

• Shift Supervisor – Naval Air Station Dallas, Texas
• Supervised and trained the night shift maintenance technicians on various electronic equipment
• Led the repair, maintenance and availability of Air Traffic Control communications, TACAN and RADAR systems at Naval Air Station Dallas, TX.
• Coordinated repair efforts across multiple shifts to resolve equipment downs.
• Installed security and communications equipment into base security and command vehicles.
• Inspected and maintained all visual assistance systems for precision ground approach and landing.Work Center Supervisor – USS Independence

Bs, Business Finance

Electrical/Electronics Maintenance And Repair Technology

Graduated Top 5%