John Melein Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Public facing contact centre handling general, billing and faults inquiries via multiple streams (call / online enquiry / webchat). Participation in ideas assessment group. Assisting with knowledge tool editing and communication.

Brisbane, Queensland, Australia

Assisting with induction process for new apprenticeships. Including appointment bookings, preparation of information packages and official sign-up documentation as well as processing inductions face to face and virtually (via phone).Adobe Sign, Excel, Outlook, Teams, accessing various governmental portals.

Brisbane, Queensland, Australia

Handling and sorting packages using safe handling techniques during overnight shifts for a large Australian freight organisation. Tracking and reporting on vehicles and freight using multiple systems.

Brisbane, Queensland, Australia

24/7 contact centre both in office and work from home. Virtual reception, using a professional and courteous manner, handling calls from basic message through to complex transfer and bookings. Monitoring queues and responding to agent assistance requests, call training, managing break queues.

Brisbane

Confirming and booking requests for recycling and secure containers. Checking and confirming daily run sheets and schedules. Utilising Outlook, Excel, a remote SQL Database and an Incident Management system. B2B customer service via verbal and written communications. During this role I worked within the guidelines of the workplace to adjust processes.

Selling Mobile Phones and with Optus systems, using knowledge of technology and entertainment products to service the needs of customers. Going above and beyond to provide exceptional customer service whilst focusing on individual and store sales targets.

Brisbane, Australia

24/7 contact centre, Frontline phone handling of up to 200+ calls per day. Using a professional and courteous manner, handling calls from basic message through to complex transfer. This includes bookings, information call and emergency technician call-outs. Administrative tasks such as quality assurance of monitoring, providing feedback on new scripts..

Chermside, Queensland, Australia

Engaging customers with value added service and knowledge whilst tackling enquiries in style and managing customer relationship with dedication. Striving toward set KPI’s and daily goals.

Brisbane, Queensland, Australia

Providing a chaperone service for doctors whilst performing house visits. This involved the use of mobile and online tools to plan the most efficient route between patients, accurately managing the patient list and providing realistic expectations to customers given a flexible work load. Liaising with Doctors and Patient in a calm and professional manner.

Brisbane, Australia

Quality assuring sales made by remote sales team. A variety of administrative tasks as requested.

Brisbane, Australia

Working independently in a tele-sales environment, sales whilst maintaining a customer first attitude and ensuring up-to-date product knowledge of Telstra Products.

Ipswich, Queensland, Australia

Manager of a shed sales business based in Ipswich.- Sales of Patios, Sheds and Carports- Managing construction projects- Managing a small (up to 5 person) office- All procedures and processes from quoting and sales, ordering and management of project through to the final handover of completed constructions

Brisbane, Queensland, Australia

A member of a dynamic team of audio operators working in a high-call number environment. Responsible for acting with Customer Service First as the number one priority during all tasks and maintaining call quality whilst working under and maintaining Australian Privacy Standards.These included accurate data entry of client bookings and requests, compiling.

Brisbane, Australia

- Erection and modification of metal structures- Training and overseeing of new staff- Office support – assisting with tenders, Safe Work Method Statements, daily site paperwork (Toolbox meetings, pre-start checklists, etc)

Brisbane, Australia

- Administrative support for three projects- Tracking, arranging transport, imaging and collection of computer equipment- Preparation of reports- Customer and client liaison- Assisting in warehouse- Computer imaging and installation

Brisbane, Australia

- Appointment setting from cold leads- Diary and appointment management- Office support for Sales Manager- Follow-up customer service calls

Brisbane, Australia

- Logging and confirming job requests for technicians to complete field work- Utilising a variety of proprietary systems- Customer Service

Brisbane, Australia

- Providing direct and administrative support for up to three directors and associated teams of up to 90 in a government project- Working with a variety of teams from technical staff through to trainers- Government procedures, including staffing requests, new-starters and exits, procurement, card reconciliation, petty cash, travel including taxi vouchers.

Brisbane, Australia

- Using proprietary software to complete DSL orders and enter accurate information regarding broken mobile handsets

Brisbane, Australia

- Appointment setting utilising warm leadsnb - I was provided with the opportunity to act as Call Centre Manager for a period of one month. This involved tracking appointments, statistics, co-ordinating on the road sales staff and a small team of call centre operators.

Customer Service, Taking, creating, picking and invoicing of orders for customers; Stock control, Mail duties, Organising transportation of stock, Stock take, Weighing and sorting of lock components.

Brisbane, Australia

Various Labouring and stores duties involved in the process of constructing materials for use in building, including concrete look foam slabs.

Windsor, Qld

Customer service, Graveyard shift, Console operation, Cleaning and facing of stores, Preparation of baked goods.

Melbourne And Bundaberg

Assisting with store setup, Installation and filling of shelves, baskets and hang-sell; Customer Service, Pallet Jack operation, Construction of furniture

Wyatt Gallagher Bassett - Melbourne

Research of Work Cover claims, accounts and payments using the AAction application; Reception, Customer service, Filing and Photocopying

Woodridge

Learning and then applying skills gained from a Certificate III in Business Administration. Exemplary customer service, Filing, Photocopying, Data Entry, Use of Microsoft Products, Knowledge of Job Network practices and procedures, Use of Resman Application.

Tertiary Preparation Program

Certificate 3

Diploma

Education record