John Daniel Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Acquire and convert new clients through community outreach programs, walk-in tours, and online inquiries through strategic sales approach.Development long term relationships through exceptional interpersonal communication, acting as the point of contact for all client inquiries/issues and addressing in a timely manner to ensure complete satisfaction and drive long-term retention.Utilize Zoho Analytics reporting to analyze the sales process, track new client conversion, and Winning Back lapsed clients to identify and address key opportunities for improvement.Created action plans to address gaps in procedures and optimize the entire customer experience process.

Chicago, Illinois, United States

Manage labor and costs to meet P&L needs, consistently stayed under labor budget and identified key opportunities to reduce operational costs resulting in reduction of cost of sales as a percent of revenue from 3.1% to 1.5% compared to previous year.Directed a complete overhaul for training and expectations for handling client concerns and standardized the entire customer experience, leading to an increase in Google rating from 4.1 to 4.5 and 50 new reviews averaging 4.9 stars.Increased the average amount paid per day per guest by 20% and amount paid per night per guest by 4% in my first month compared to the previous year.Reduced the amount returned/refunded to resolve negative experiences by 18% PYO while increasing our overall customer satisfaction rating in the same period.

Chicago, Illinois, United States

• Check in with management team daily, communicate guest, employee, and client concerns as they arise, coordinate meeting agendas, and attend all departmental meetings. Effectively communicate with employees and clients. • Recognize and anticipate guest health and behavior concerns. Evaluate guest health and behavior, make decisions regarding needs for grooming/bathing, room and amenity changes, specialized care, and vet care. Complete audits and reports of any abnormalities regarding guest health and condition while in our care.• Resolve client issues by showing genuine concern and empathy for the guest and their pet. Problem solving to generate personal, retention-focused solutions to ensure complete customer satisfaction.

• Migrating desktop public defender billing application into a web-based application using Django web-framework.• Migrating MySQL database to PostgreSQL data server for more secure data transmission. • Creating a project overview/procedural plan for the execution throughout the design and implementation processes for timely deployment.

Broadview, Il

Toledo, Ohio

Assisted the Health Information Manager and Lead Data Analyst in planning and execution of massive data migration project involving the transfer of EHR Systems (NextGen EHR to SmartCare EHR).Wrote custom procedures and views in SQL in an SSMS environment for data modeling in PowerBI.Establishing relational logic between the old and new system for accurate data converging for executive reporting.Created custom ad-hoc SQL queries to extract executive reporting datasets (KPIs, charges, demographics, clinician caseload, etc.)Utilized SQL Server Reporting Services (SSRS) for custom end-user input form development.Developed various programs in Java as well as Powershell as needed to maximize efficiency in workflow, including batch file scripting to process all historical patient records with strict accuracy and a small text file reader to automate the process of reading through over 300 SQL scripts and identify the most frequently used table and column references to better identify the key data sets with the most dependencies and prioritize those data sets when creating a separate linked database for executive reporting.Complied with HIPAA regulations regarding patient data; Maintained safe practices to prevent data leakage and ensure proper patient data confidentiality.

• Editing and maintaining newsletters and web pages for restaurants, non-profit organizations, magazine editorials and other clients based in Toledo, Chicago, and Milwaukee• Maintaining communication with clients to accommodate and ensure absolutesatisfaction at every stage of development• Maintaining retailer inventory database• Tools/Software Used: Joomla, WordPress, MailChimp, HTML, CSS, Excel

Orlando, Florida

Handling money of up to 6 vendors at a time, keeping track of inventory, balloon production, sales and commission reporting and coordinating break schedules.Working independently at peripheral locations performing all duties including inventory production, cash sales, and revenue/sales report generation.Used experience with excel to create a new relational database to digitally record all sales, inventory, commissions, and every other aspect of the operation to increase reliability and efficiency of 1.5M annual merchandise operation in the world's busiest theme park, Walt Disney World (Magic Kingdom, Disney Springs, Hollywood Studios)Top producer in sales daily, breaking 2 company records within my first 4 months by selling the most units in a single day at 515 units (generating over $6k in revenue) and highest single day sales revenue for our Hollywood Studios location (over $2.1k in sales). Achieved over $450k in individual accumulated sales by month 9.Recipient of 2 4-Key Cards from park executives for Exceptional Guest Experience, one of the highest honors achievable as a cast member.

Current, Computer Science Engineering Technology, 3.11

Activities and Societies: Engineers Without Borders (VP)President's List: Fall '17 Dean's List: Fall '17, Spring '13, Spring '18

Health Sciences

Activities and Societies: Research AssistantIslet cell transplant research lab assistant. Performed highly skilled procedures on mice.

Kinesiology And Exercise Science

Activities and Societies: Sigma Phi Epsilon, Engineers Without Borders, Movember, Drive 4 Your School, Study AbroadAs a member of Sigma.

High School Diploma

Activities and Societies: Competed in Spanish Language competition at the University of Toledo. Captain of the rowing team. Spanish Club..