• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed• Ensures all new process updates are incorporated while processing transactions• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor• Responds to emails and enquires in a timely manner• Prepares and contributes to reporting as directed• Actively participates and completes the performance management and development plan activities• Identifies potential areas for process improvements and makes recommendations to Supervisor• Assists with GDS initiatives and other projects as assigned• Ensures GDS organizational policies and processes are followed• Ensuring that SLA-impacting transactions and process control points are completed and met• Other ad-hoc tasks and work activities assigned by clients, leaders and management

Provide our customers with a sense of ease of doing business with Maersk Line through hands-on execution and implementation action and implementation of various in-house systems, applications and projects.• Build and manage (internal/external) close and value-adding country partner and customer relationships.• Complete either export or import process, complying with SLAs and global process design.• Provide phone (when necessary), e-mail & e-commerce support and attendance.• Focus on customers’ problem resolution scenarios and on setting expectations.• Communicate proactively with country partners and customers, and any other relevant stakeholders involved in Maersk Line’s businesses.• Deliver execution of processes and transactional tasks and being accountable for end results.• Provide end-to-end management of our customers’ shipments - take ownership.• Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.• Deliver customer experience as outlined by CENCS.

- Responsible for fraud investigations for credit card and debit cards.- Facilitate end to end resolution to client’s concern regarding banking and credit card account.- Liaise with different departments and other counterparts to deliver client’s request in a timely manner- Cross sell bank’s products.

- Provides world-class customer service by efficiently responding to customer queries and requests thru satisfying solutions regarding deposit accounts, remittances, auto and housing loans, and electronic banking. Ensures that prescribed targets are achieved at a prescribed time.- Monitors accounts that are for special handling, provides feedback and escalates whenever possible- Safeguard client’s bank accounts by conducting rigid verification before account inquiry or performing any transaction.- Coordinates with the branch personnel regarding to deliver client’s requests at a given TAT.- Engaged in planning for the new strategies that will further attract client’s long term relationship with the bank.- Cross sell bank products that are beneficiary to the clients and potential clients.- Facilitates training and development to new hire staff regarding bank’s process.

- Cross sell insurance and investment products to branch clients- Responsible for achieving sales targets on a MTD (month to date) basis.- Evaluate clients regarding their financial needs. Plans and suggest ways on how to manage their finances.- After sales service to the clients to ensure customer satisfaction.

- Balance sales and attend to bank client’s inquiry regarding with their bank account, personal loans, and credit cards- Responsible for investigating and monitoring client’s bank related cases with CITI and give them an update.- Safeguard client’s account against fraudulent bank and loan transactions.- Bring sales and revenue to CITI thru encouraging clients to open a personal account / corporate accounts, personal loans, and credit cards.- Responsible for maintaining the bank’s prestige, thru maintaining a bank-client relationship by giving an excellent customer service experience.- Engaged in planning for the new strategies that will further attract client’s long term relationship with the bank.