Michael John De Vera Email and Phone Number
With over 10 years of experience in customer service and technical support, I have developed a strong set of skills and knowledge that enable me to handle various inquiries and issues across different channels, including voice, email, chat, and social media.I am passionate about providing excellent service and ensuring customer satisfaction. I have also leveraged my expertise to support and coach other agents as a subject matter expert and floor support. I am always eager to learn new things and take on new challenges in dynamic and exciting fields. I have acquired multiple certifications in social media, remote teamwork, human resources and lean six sigma, demonstrating my commitment to enhancing my skills and delivering quality results.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 216398
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Operations SupervisorTeleperformancePenang, Malaysia
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Social Media RepresentativeInterglobe Technologies Sep 2018 - Jan 2024Muntinlupa City, National Capital Region, PhilippinesProviding customer service via Social Media for one of the fastest growing travel company, based in Czech Republic. -
Front Office - Travel Consultant (Call, Chat And Email)Interglobe Technologies Dec 2017 - Sep 2018Muntinlupa City, National Capital Region, PhilippinesProvided customer service via calls, chat and emails for a travel agency, based in Czech Republic, by addressing potential and existing customers’ concerns with flight reservations and managing booking, including but not limited to additional services, boarding passes, cancellation and refund.
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Subject Matter ExpertFis Jun 2016 - Oct 2017Makati, National Capital Region, PhilippinesSubject Matter Expert (SME) as part of the support team for learning lab, boot camp and production. Provided floor support, learning sessions, coaching and feedback to agents. Assisted supervisors with their tasks, including taking escalated calls, auditing, driving metrics, monitoring performance, creating action plans, tracking progress and reporting. -
Customer Service RepresentativeFis Sep 2014 - Jun 2016Makati, National Capital Region, PhilippinesAssisted postpaid subcribers of a phone carrier in the United States with issues of activation, billing, service device, upgrade, etc.
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Customer Service/Technical SupportSpi Global Jan 2014 - Sep 2014Mandaluyong, PhilippinesProvided customer service and technical assistance, including warranty claims for users of a known mobile phone brand. -
Customer Service RepresentativeStartek Sep 2013 - Jan 2014Makati, PhilippinesAssisted prepaid customers of one of the major phone carriers in the United States, with issues of activation, reload, service, device, upgrade, etc. -
Technical Support RepresentativeAlorica Jan 2013 - May 2013Makati, National Capital Region, PhilippinesProvided technical assistance via calls for DSL users of a major telecommunication company in the United States with issues of activation, troubleshooting, etc. Assisted remotely and scheduled technician visits if necessary. -
Reading Assistant TeacherKumon Jul 2012 - Dec 2012Marikina, PhilippinesAssisted the teachers/instructors in paper works and other activities including guiding the students with answering their worksheets, checking their answers, recording their scores and assigning their worksheets for the upcoming classes.
Michael John De Vera Skills
Michael John De Vera Education Details
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Business And Management -
Marist SchoolRegular/General High School/Secondary Diploma Program
Frequently Asked Questions about Michael John De Vera
What company does Michael John De Vera work for?
Michael John De Vera works for Teleperformance
What is Michael John De Vera's role at the current company?
Michael John De Vera's current role is Operations Supervisor.
What schools did Michael John De Vera attend?
Michael John De Vera attended Philippine Christian University, Marist School.
What are some of Michael John De Vera's interests?
Michael John De Vera has interest in Hotel/restaurant/cruise Management, Children, Human Rights, Photography And Photojournalism, Environment, Education, Travel And Tourism, Business And Entrepreneurship, Animal Welfare, Multimedia.
What skills is Michael John De Vera known for?
Michael John De Vera has skills like Social Networking, Online Advertising, Online Marketing, Online Publishing, Online Research, Technical Support, Customer Service.
Who are Michael John De Vera's colleagues?
Michael John De Vera's colleagues are Jesper Bagarn Schinkler, Kiran Chettiar, Ralph Rocha Gomes, Demetria Pruitt, Ronald Maisog, Anoop Kumar, Amber Constantino.
Not the Michael John De Vera you were looking for?
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JOHN MICHAEL DE VERA
Virtual Bookkeeper | Quickbooks Online Advisor | I Undertake To Maintain Precise And Up-To-Date Financial Records, Allowing You To Prioritize On Your Business And Personal Matters. Dm Me For More Info.Davao Del Sur -
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John Michael De Vera
Metro Manila
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