Your Rockstar VA is here! 😁 I started freelancing in July of 2021 and am still working with my first client as a Customer Service VA and Admin Assistant. Before transitioning myself to becoming a freelancer, I've been in the BPO industry for five years providing customer and technical support via phones and live chats. ♦Companies I'm currently working with and worked with in the past♦-CURRENT AND ONGOING-Fulament LLC | Customer Service VA and Admin Assistant ♦Providing customer service support through live chat, email, SMS, and social media.♦Answering Amazon DMs and Questions.♦Processing orders, cancellations, order fulfillment, and order changes.♦Processing returns and exchanges, refunds, and claims.♦Creating new listings and maintaining and updating existing Shopify and AMZ listings.♦Create and maintain Google Drive and make sure Google Spreadsheets are up to date.♦In charge of company-wide customer service projects to ensure goals are met.♦Other admin tasks.-Tools I'm using-♦Gorgias♦Shopify♦Shipstation and Deliverr♦Amazon Seller Central♦Hubstaff♦Asana(familiar with monday.com and Trello)♦Miro♦Loom♦Slack, GMeet, and Zoom♦Google Apps Package(Spreadsheets, Slides, and Docs)♦Canva-PREVIOUS COMPANIES-Valor Global | Chat Support(Hulu)Date: 08/2020 - 05/2021CSS Corp | Technical Support Voice(Century Link)Date: 01/2020 - 07/2020Sykes Asia | Technical Support Voice(Google Nest)Date: 12/2018 - 12/2019IQOR | Customer Service Support Voice(T-Mobile Team of Experts)Date: 07/2018 - 11/2018C3 Company | Customer Service Support Voice(T-Mobile GenCare)Date: 07/2017 - 07/2018♦♦♦Achievements♦♦♦Promoted as a Subject Matter Expert for T-Mobile and Google Nest