Manage projects and activities related to the operation and general administration of the NALP’s website and all IT operations. This position collaborates with all departments to manage web content, functionality, requirements and technical enhancements as they relate to our website. In addition, the position is primarily responsible for managing acquisition, implementation, and maintenance of hardware and software.

Devise project plans for the health and wellness web portal to be used by management and developers. Direct client contact regarding technical issues, enhancements and resolutions to products. Maintain up to date information on all aspects of products to provide to upper management. Offer assistance to the IT department for desktop setup and software issues. Serve as a Project Manager for Single Sign-On ventures supporting web portal and oversee security of all Personal Health Information on servers.Accomplishments:-Drove additional traffic to the site and progressed revenue via advertising on the web portal and negotiating marketing incentives. -Created a support desk from the ground up, including the installation of an open source ticketing system, live chat program and knowledge base. -Streamlined customer service for the site and allowed consistent service assistance which aided in acquiring five new clients and enhanced revenue through designing help desk roles and procedures as well as leading the successful launch of healthcare web portal. -Ascertain and delegate activities and resources in support of the health and wellness web portal, including technological and human resources. -Facilitate vendor relations and the implementation of Single Sign-On technology for all major healthcare benefits vendors. -Assure proper repairs and enhancements in conjunction with the QA department and supervise three Java Programmers.

Professionally represented corporations as their front desk representative and executed daily clerical functions including; phones, filing and customer service. Instrumental in utilizing proprietary software for processing medical and fitness tests supporting Department of Homeland Security applicants as well as a variety of technological tools. Accomplishments:-Led the division in reports processed at 33 per day, improved reports processing by 14% as well as efficiency via training employees on proprietary software.

Orchestrated events within the community to support company promotions and directed employee shifts, including opening and closing of the store. Delivered excellent customer service in person and on the telephone as well as cultivated a team atmosphere with 23 employees. Daily reconciliation of store receipts. Accomplishments:-Reconciled approximately $2,000 daily in store receipts. -Augmented sales 20% over previous year through marketing material including; flyers, promotions, -Monitored $5,000 in revolving inventory and ensured optimum pricing with ordering. -Guaranteed safety of both customers and employees.-Assisted with Profit and Loss responsibilities of restaurant totaling $750,000 per year.

Acted as senior assistant to the Executive Vice President, organized customer and internal meetings, as well as arranged travel accommodations as requested. Maintained correspondence with clients and other industry professionals on a daily basis, completed daily analysis’, repair and updates of IT equipment. Created marketing materials and presentations for marketing teamAccomplishments:-Increased revenue from Junior Loan Officers of $70,000 across six months via conducting Sales Training in a competitive atmosphere one week each month.-Created and provided marketing materials to all loan officers which allowed them to spend one extra day per week selling out in the field.-Sustained a large client and agent database encompassing more than 500 clients and agents, facilitated consultations and prepared loan application packages.-Conducted new employee desktop setup training, oversaw sales and marketing training as well as supervised monthly and quarterly marketing programs.