John Mitchell Email & Phone Number

Charleston, SC, US

Charleston, South Carolina Metropolitan Area

Working with communities to create better access to the decision-making table.

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina

Charleston, South Carolina Area

Greenville, South Carolina Area

Helping the world connect through engagement in technology.

Greater Memphis Area

• Prospect into businesses using multiple touch strategies including, but not limited to some of the following: cold- calling, foot blitzing, network events, referrals, video prospecting, social network prospecting
• Schedule and attend meetings with current and new customers to discover gaps in business operations and propose custom solutions based on that learned information
• Managed current customer needs and provided thorough account assessments to dig deeper and wider into their business by optimizing their current configuration and fostering relationships with other vendors that share a.

Hanover, Maryland

• Managed accounts for high profile companies by fostering their Digital First presence, increasing customer loyalty, and strengthening relationships with our customer through unique business to business partnerships
• Work directly with Client Partners in Sales Organization to offer best products and services to our customers and help position them as best in class in their respective fields of business
• Proactively seek ways to build revenue and make doing business with Verizon easier by keeping a finger on the pulse of the business while discovering and providing solutions to unknown problems

Hanover, Maryland

• Offer a stellar customer experience to industry-leading corporations, State and Local Governments, and numerous small and medium business entrepreneurs
• Provide consultation and solutions to customer wireless needs while promoting revenue and strengthening customer relations
• Assist Fulfillment Team process orders via WFM offer floor support when needed, act as team POC in all things My Business, and work with new hires during side-by-sides while they are in training

Hanover, Maryland

• Partnered with sales representatives in the Ohio/Pennsylvania and Kansas/Missouri regions training newly minted business customers on Verizon web portals My Business and Verizon Enterprise Center
• Provided guidance and instruction for customers via web conferencing in Cisco's WebEx to support customers in order processing, account maintenance, and billing & reporting
• Managed accounts post training via Sharepoint to insure Self-Serve utilization was maintained at a high level, by pilot’s end
• Delivered the highest Self-Serve utilization over 72% and customer experience results at 98% Net Promoter Score

Charleston, South Carolina

• Managed multiple customer accounts and exercised de-escalation tactics
• Gave tier 1 support for various wireless operating systems and detailed bill review
• Provided floor support for peers and served as point of contact

Greater Atlanta Area

• Garnished Metro-Atlanta youths with skill-building in critical areas of learning, rapport building, leadership, coping and concentration
• Provided tools for effective communication on various platforms including interpersonal, professional, and public levels
• Mentored/counseled youth which promoted healthy sustainable relationships

Atlanta, Georgia

• Researched briefs, and drafted summaries to assist legal teams for preparation of litigation and supporting documentation for lobbying
• Lobbied the Georgia General Assembly providing literature on a number of Bills effecting the collective communities represented by Latinos
• Represented MALDEF by attending other grassroots organization meetings and sharing the stance that a coalition of people could assemble a larger voice to speak for the needs of the underserved and under-represented

Bachelor Of Arts (B.A.), Spanish Language And Literature

Education record

Education record

Education record