John Mix Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma Area

Tinker Air Force Base, Ok

•Install and repair network equipment for Defense Information Systems Agency to include switches, routers, firewalls, and servers, according to program directives.•Maintain strict procedures and training in accordance to Department of Defense directives to maintain information protection.•Process shipping/receiving of equipment maintaining inventory and ensuring proper removal of data.

Oklahoma City, Oklahoma Area

* Maintain voice over internet protocol phone and computer equipment inventory for Boeing Defense, Space, and Security facilities through Boeing and Dell computer databases.* Approve requests for hardware/software acquisition, moves, modifications, and disposal.* Coordinate with managers for new and transferred employees to provide prompt and adequate equipment for workforce needs researching needs and availability for specific department roles.* Maintain consumables inventory of Lexmark printers throughout facilities by monitoring e-mail reporting and performing electronic orders.

United States

* Coordinating with management of federal facilities across United States Territories for replacement and proper disposition of faulty equipment.* Team Lead attending pilot meetings in preparation of replacement, migration, and Windows 7 upgrade deployment of facilities.* Coordinate replacement and disposition of notebook/desktop systems and migration of user data using SDT and USMT.* Update customer tickets and equipment disposition using Dell online tools And BMC Remedy.

Oklahoma City, Oklahoma Area

* Troubleshot technical issues with Dell server hardware and software in order to resolve customer issues including memory, circuit boards, processors, and storage.* Remotely configured mass storage Redundant Array of Independent Disks (RAID) for optimal performance and redundancy considering production requirements using tools such as WebEx.* Assisted in configuration of data center configuration and requirements.* Reviewed logs to identify faulty components and provide dispatch of replacement parts.* Provided step by step guidance to customer replacing and configuring parts* Followed up with customer satisfaction and documented resolution in Dell custom Ticket Management Systems (TMS).

Elkridge, Md

* Provided technical support for training material on automation equipment for United States Postal Service (USPS) verifying schematics and theory of operation.* Validated quality of electronic handbook procedures and schematics in Content Management System by performing procedures on lab equipment.* Maintained lab equipment performing preventive maintenance and troubleshooting outages.* Reviewed procedures and coordinated with contractors concerning resolutions to equipment design and documentation problems.

Norman, Ok

* Provided Engineering Analyst and Project Management support for USPS on computer automated equipment including evaluation and recommendations for improving equipment performance and reliability,* Documented and coordinated distribution of software and instructions for various system types using screen captures and various MS Office products. This insured smooth installations resulting in minimum equipment down time and required man hours.* Wrote and tested software and hardware instructions, engineering change orders, and maintenance best practices.* Used remote tools to troubleshoot and reconfigure servers within Local and Wide Area Networks ensuring proper mail flow in event of disabled facilities or during natural disasters.* Coordinated with engineers, vendors, and facility managers to field test Engineering Change Requests and Orders on software and hardware for approval of fleet wide distribution.* Assisted Help Desk in design and migration from Expert Advisor to Remedy TMS.