Senior User Experience Architect
CurrentCollaborated with teachers, trainers, instructional designers, customer success managers, customer support and all members of the scrum team to update the primary product experience for teachers. Temporarily, held the Product Manager position until a permanent replacement could be made. Worked very collaboratively with key SMEs and members of the steering committee to iterate on concepts that were then tested with teachers. Researched teacher pain points through direct interviews, user… Show more Collaborated with teachers, trainers, instructional designers, customer success managers, customer support and all members of the scrum team to update the primary product experience for teachers. Temporarily, held the Product Manager position until a permanent replacement could be made. Worked very collaboratively with key SMEs and members of the steering committee to iterate on concepts that were then tested with teachers. Researched teacher pain points through direct interviews, user testing initiatives and leveraged both qualitative and quantitative data to identify usage patterns. Implemented Usertesting.com to validate designs and improve experiences for the teacher and reported out the results. Created and tested successful interfaces for AI suggestions for teachers. Supported design system standards and associated implementations. Show less