John Moore Email & Phone Number

As a Slot Technical Manager at MGM National Harbor, I manage the maintenance, repair, and configuration of over 3,000 slot machines and related equipment, ensuring compliance, safety, and efficiency. I am part of a world-class entertainment destination that offers a diverse and inclusive culture, a supportive and collaborative environment, and a rewarding and fulfilling career.With over 20 years of experience in the casino industry, I have a strong technical and management background, as well as a passion for innovation and excellence. I lead a team of 32 technicians, and partner with other managers and departments to optimize the slot operations and enhance the guest experience. I have successfully implemented multiple projects to improve the slot performance, reliability, and profitability, such as upgrading the slot system software, installing new slot machines, and developing new training programs. I have also received several awards and recognitions for my leadership, teamwork, and guest service skills.