John Moore Email & Phone Number

Australia

Sydney, Australia

In my current role as Group Service Manager with Fraser Motorcycles Group Ltd, Newcastle, I manage 41 service staff in 5 motorcycle dealership service departments across Australia. I manage and maintain Customer Service Satisfaction (CSI) and Net Promoter Scores (NPS) KPI’s, monitor and advise on correct service and maintenance practices and processes and instruct and advise on Aftersales Program to ensure that all service work is carried out on time cost effectively and that customers are satisfied.I also establish and maintain successful working relationships with Service Managers and staff to meet targets, set, monitor and manage workshop staff KPI’S and monthly targets and advise on productivity and efficiencies.I maintain a strong focus on workplace safety and ensure that all group Service Departments comply with WHS registration, receive and study weekly workshop inspection reports from all Workshop Service Managers, follow up safety matters by attending dealerships for inspections and assist workshops to secure sites if required and address hazards

Newcastle, Australia