John Moore

John Moore Email and Phone Number

Senior Learning Designer | Learning Operations and HR @ Paychex
Indianapolis, IN, US
John Moore's Location
Greater Indianapolis, United States
About John Moore

I transform ideas from a blank page into tangible results. My extensive background in learning design is unique and versatile. With over twenty years of experience in curriculum strategy, I’ve contributed both as an individual and a leader. I’m skilled in using rapid development tools like Storyline, Rise, Captivate, After Effects, Descript, Rev.com, and Camtasia. My expertise is crafting online and blended learning solutions, seamlessly integrating text, graphics, audio, video, and animation.I have demonstrated practical needs analysis, project management, course development, and evaluation skills. I've also used standard publishing tools to develop and deliver training content and work as an LMS administrator.To support and facilitate training development, I use my experience in project management, specifically with product training and my understanding of digital marketing and communications, to deliver training that moves the needle. Below are some samples of my work. I create content strategies and proposals and write content. I'm an effective storyteller. Here are some samples of my work: • Content Marketing | Motley Fool Articles - http://goo.gl/zpb66u• Technical Writing | Retail Computer Publishing - http://goo.gl/dEzEhZ• Curriculum Development | Software Training - http://bit.ly/2SKCYkNI'm experienced in content development, testing, implementation, documentation, support and LMS development, and administration. I've designed and developed training modules and implemented learning management systems for small and large firms. • Storyline Development | Module - http://goo.gl/g9X4Tf• Storyline Interactive | Quiz - http://goo.gl/kfBxgh• Moodle Development | http://bit.ly/2TXUz5k | Username: student Password: Applus2016#• Rise Development | - https://bit.ly/39ydcrm• Ruby on Rails HTML Parser - http://bit.ly/2MIy6XsI have excellent art and design skills. I am an accomplished artist.• Museum Exhibition - We. The Culture: by The Eighteen Art Collective - https://bit.ly/3BDlTgs• Public Mural - Sunflowers - http://goo.gl/LVHDKk• Sculpture - https://indyarts.org/public-art/introspection/• Caricatures - http://goo.gl/MbkXHsI've done some public speaking.• TEDx Indianapolis - https://youtu.be/LU1kCszfgzs• Inside Indiana Business Interview - http://goo.gl/66gJdxI also have troubleshooting and support experience. Being good at support has helped me become a better employee and person. If I don't know the answer, I'll find it and deliver it to those who need it. #learningisalifestyle #C.R.E.A.M 💰

John Moore's Current Company Details
Paychex

Paychex

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Senior Learning Designer | Learning Operations and HR
Indianapolis, IN, US
Website:
paychex.com
Employees:
18293
John Moore Work Experience Details
  • Paychex
    Senior Learning Designer | Learning Operations And Hr
    Paychex
    Indianapolis, In, Us
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  • Paychex
    Senior Learning Designer | Learning Operations
    Paychex Mar 2024 - Present
    Indianapolis, Indiana, United States
    As a Senior Learning Designer at Paychex, I create and implement strategic learning programs that support client and employee retention and productivity. Utilizing a consultative approach, I collaborate with stakeholders to ensure that the training programs meet technical requirements and lead to measurable learning outcomes. My role involves:Strategic Learning Program Development:• I collaborate with business units to develop onboarding and talent strategies that align with business needs.• I design impactful learning materials, including courses, curricula, and manuals, tailored to diverse teams.Needs Analysis & Stakeholder Collaboration:• I conduct needs assessments to identify performance gaps and measurable objectives.• I collaborate with SMEs to align learning objectives with business goals.Content Management & Optimization:• I manage the content lifecycle, creating prototypes and optimizing based on feedback and new technologies.Instructional Design & Development:• I use ISD methodologies to create blended learning solutions (ILT, VILT, and more) that cater to different learning styles.Key Contributions:• Developed Salesforce training, improving sales target management and customer success.• Created onboarding programs and revamped year-end training for support teams.I leverage instructional design expertise and project management skills to deliver learning solutions that meet Paychex's current and future needs.
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  • Urban Patch
    Artist | Social Enterprise
    Urban Patch Feb 1990 - Present
    Indanapolis
    I make art. • Sculpture - Introspection - https://indyarts.org/public-art/introspection/• Interview - https://discovernewfields.org/newsroom/john-g-moore-jr-local-legend• Exhibition - We. The Culture: Works by The Eighteen Art Collective - https://bit.ly/3BDlTgs• My exhibition video - https://www.youtube.com/watch?v=2edsIc_O6VI• I did the "L" in Lives for the Indianapolis Black Lives Matter mural - https://bit.ly/3kKRF3h• I created a voting-themed mural for the 10 East Voter Headquarters - https://bit.ly/3bVqmh8• My thoughts on my art. - http://goo.gl/cqwSwD
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  • Urban Patch
    Creative Director | Social Enterprise
    Urban Patch Jan 2011 - Sep 2020
    Indianapolis, Indiana Area
    Urban Patch's goal is to improve the American inner city. We focus on improving the urban core through green initiatives, placemaking, and entrepreneurship to help revitalize urban Indianapolis. As the Creative Director at Urban Patch, I lead program development by utilizing creative problem-solving techniques to address community needs through art and social engagement. I integrate disruptive technologies into our projects, pushing the boundaries of traditional art and fostering innovation. My role involves collaborating with local artists and stakeholders to develop impactful public art installations that resonate with diverse audiences and promote cultural enrichment. Our projects contribute to the overall well-being and vibrancy of Indianapolis neighborhoods. My essential functions are:• 45% - Community Organizer• 30% - Creative Placemaking• 18% - Program Maintenance• 5% - Storytelling• 2% - Public SpeakingHere are some work samples:► Grant Writing Sample - http://goo.gl/Atz9rw► Park Garden Sculpture - http://goo.gl/zfOiHD► Redbud Project - 5X5 Winner: http://goo.gl/66gJdx► Redbud Project Pitch - http://goo.gl/cr2Nif► Sunflowers mural at Fall Creek Gardens: http://goo.gl/LVHDKk► See our work here: http://urbanpatch.org/project/For Urban Patch, WordPress is the CMS used for outreach and education. Since Urban Patch is a small social enterprise, content creation, updating, and maintenance of WordPress (Technology) are part of my responsibilities as Creative Director.
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  • Amazon Web Services (Aws)
    Technical Curriculum Developer | Customer Education
    Amazon Web Services (Aws) Nov 2020 - Feb 2023
    Indianapolis, Indiana, United States
    As a Technical Curriculum Developer, I developed profit-center customer education for a global audience. I built relationships with AWS service teams to understand roadmaps and plan for content updates or new training offerings (ILTs, technical manuals, etc.). I processed and managed requests from AWS trainers to update course materials using our internal ticketing system. I promptly revised content in response to changes in products or features, keeping pace with innovation. I also conducted task analysis to understand persona-based learning needs to design effective training content.A big part of my job was collaborating with multiple functional groups to develop training using content that educates customers on the AWS portfolio. As a Technical Curriculum Developer, I provided the following:• The ability to translate content into easy-to-understand learning • Section 501 Accessibility Implementation skills• Text generation using GPT-2 and Python• Healthy technical domain expertise• Rise course development skills• Product enablement content• Storyline development skills• Agile Learning Design skills• Graphic design skills• Multimedia skills• Mentoring skills• Writing skills I also worked with curriculum stakeholders to define the appropriate learning objectives, modalities, and expectations. I developed technical training curricula and training materials in the AWS Training and Certification department, focusing on the following ILT and AWS Skill Builder architecting (Architecting on AWS course generated $20M+ in annual revenue), machine learning and cloud operations courses:► https://aws.amazon.com/training/classroom/architecting-on-aws/► https://aws.amazon.com/training/classroom/advanced-architecting-aws/► https://aws.amazon.com/training/classroom/architecting-on-aws-accelerator/► https://aws.amazon.com/training/classroom/systems-operations-on-aws/► https://aws.amazon.com/training/classroom/the-machine-learning-pipeline-on-aws/
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  • Genesys
    Hr Curriculum Developer | Onboarding And Skills Training | Global Hr Team
    Genesys Apr 2019 - Nov 2020
    Indianapolis, Indiana Area
    As an HR Curriculum Developer at Genesys, I did learning design and curriculum strategy. I also developed training solutions in a global, fast-paced, highly collaborative training and development environment. I worked closely with subject matter experts around the company to create learning content (using learning design principles) to support skill development and business objectives, including developing technical and business training content. I routinely built training needs assessments and helped develop training plans and curricula. As part of my process, I developed engaging and informative training content using various learning modalities, created solutions that met learning objectives, and worked collaboratively to develop solutions. I planned, created, and maintained technical documentation for internal audiences during my workday. I also worked with SMEs and PMs to ensure the quality of training materials and release management. As a Curriculum Developer, I did the following: • On-Boarding Design & Development• Text Generation using GPT-2 & Python • Product enablement content• Change Management• Digital Transformation• Curriculum Assessment• Docebo LMS Support• Project Management• Instructional Writing• Course Evaluation• Technical Writing• Content StrategyUsing various learning development (Adobe Captivate, Articulate RISE, etc.), web technologies (HTML, Zoom, and OpenAI's GPT-2), and multimedia tools (Animate, After Effects, PowerPoint, etc.), I worked to make more impactful and enjoyable learning experiences. I also contributed to other design, development, research, and evaluation tasks as needed.One of the ongoing aspects of my job was understanding advanced technical subjects and developing concise, accurate, and task-based materials. In my role, I was a quick learner, humble, with a strong understanding of systems, and able to communicate and work well in large cross-functional (remote and onsite) teams.
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  • Briljent
    Senior Instructional Designer | Lms Developer | Online Help Pm
    Briljent Jun 2016 - Mar 2019
    Indianapolis, Indiana Area
    Client: Deloitte | State of Indiana - Family & Social Services Administration (FSSA)Project: Indiana Eligibility Determination Services System (IEDSS)As a Senior Instructional Designer, I worked with FSSA Data Analytics on the $1.4 billion+ IEDSS project. IEDSS is the modernization of a legacy eligibility determination system for the State of Indiana.I developed HIP (Healthy Indiana Plan), IMPACT (Indiana Manpower & Comprehensive Training), and Benefit Verification IEDSS training documentation for a statewide audience of professionals spread across 42 functional roles using the agile instructional design approach. As Senior Instructional Designer, I did the following:• Developed Online Page & Field Help using RoboHelp & Ruby on Rails• Worked with Business Analysts on Business Process Mapping • Learning Design & Curriculum Strategy• Wrote Instructor & Participant Guides• Manage online help team and assignments• Role-Based Learning Journey Design• Wrote Reference Materials• Define requirementsClient: Applus+ Technologies | State of IllinoisProject: Illinois Air Team EPA Vehicle Emissions Training - https://airteamlms.comAs Senior LMS Developer, I deployed a Moodle LMS. On LMS projects, As a senior-level individual contributor, I worked as an LMS Developer and Tester. I performed systems analysis, server application development, advanced troubleshooting, and technical support. I used Moodle, LAMP, HTML, CSS, PHP, and DigitalOcean. I also provided LMS training and support to users, including learners, instructors, and administrators. I also used Storyline to build content. How I spent my time:• Built PHP 5+ scripts & web forms• Ubuntu, Apache, Setup & Configuration• Created & edited MSQL/MariaDB queries• Developed SCORM content using Storyline• Setup & Configured Moodle on DigitalOcean• Styled (UX/UI) the LMS Using CSS and Moodle Themes► Assessed Moodle - https://goo.gl/wwNM8v► Configured MySQL/MariaDB & PHP - http://bit.ly/2TXUz5k
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  • Artisan Talent
    Email Designer | Marketing Specialist
    Artisan Talent Feb 2016 - Apr 2016
    Carmel, Indiana
    During this three-month contract, I developed the emails that ADESA sent out to auto dealers (bulk buyers) who need to buy cars, trucks, motorcycles, and other vehicles to sell in their dealerships. The emails are linked to the actual ADESA auctions. Email marketing was developed to render on all devices since the ADESA audience uses every type of mobile device and is often on the road, with Internet connectivity that can restrict substantial (big downloads) online content.As a Marketing Specialist, I was responsible for executing the production of ADESA email marketing campaigns. I collaborated with cross-functional divisions in marketing, operations, and creativity to guide the coding and deployment of emails.I took Photoshop designs (mockups) and hand-coded them using HTML and CSS to produce responsive (RWD) email marketing content. I used Sublime Text, SnagIt, Photoshop, Marketo, SFMC, and modern web browsers (Chrome, Firefox, and Internet Explorer) to develop, test, and deploy email marketing campaigns for the ADESA/KAR Auction Services marketing team. I also built and updated transactional email content. How I spent my time as an Email Marketing Specialist:• 70% - Hand-Coded Mock-Ups• 10% - Tested HTML Code for devices• 10% - Technical Documentation• 5% - Digital Publishing• 5% - Managed Email DeploymentsHand-Coded Email Samples:► Crabfest Sale - http://goo.gl/eQR8nQ► Truck Sale Email - http://goo.gl/2USwqs► DealerBlock Email - http://goo.gl/DxBA2i► Charlotte Tech Rewards Email - http://goo.gl/lMGTqX► Toronto Email - http://goo.gl/sWWGKL► RDN Update Email - http://goo.gl/O2qW63► Newsletter Updates - http://goo.gl/tXIyLrI occasionally updated and edited content for ADESA.com. I updated and maintained portal and portlet enterprise sales content using IBM Web Content Manager.
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  • Kenra Professional
    Human Resources Training Manager | Learning Consultant
    Kenra Professional May 2013 - Jul 2015
    Indianapolis, Indiana Area
    As an HR Training Manager and Learning Consultant, I consulted on end-to-end learning design and curriculum strategy. I designed, developed, managed, and delivered web-based corporate and product training while working collaboratively with a multifaceted team, including corporate officers, regional managers, stylists, and employees. Approximately 60% of my time was spent developing HTML5 content, 20% managing a small team of freelancers, and 20% configuring SCORM content for and administering Kenra's GreenLightLMS account.I provided expert guidance, instructional design, and project management for e-learning projects. I collaborated with subject matter experts (SMEs) to define the scope and content development for Apple iPad-targeted training modules. I researched and fixed LMS/SCORM and mobile device (iPad) course issues.I created original artwork, layout, designs, navigation schemes, and controls for self-paced e-learning modules and assessments (quizzes). I also administrated and troubleshot Kenra's Greenlight (LMS) Learning Management System account. I routinely configured, tested, and deployed SCORM content. I produced documentation for regional managers using Adobe Acrobat. I did the following in this role:• Owned, optimized, and managed training portfolio• Developed and managed project plans and timelines• Collaborated with senior leadership to develop training programs• Designed, built & deployed 80+ interactive eLearning modules• Managed the conversation of PowerPoint decks into HTML5 eLearning modules• Support documentation• Course delivery support► Storyline Color Quiz Sample: http://goo.gl/kfBxghAs a Training Manager and learning Consultant on a virtual L&D team, I provided technical direction on designing and developing web-based learning technology projects using rapid instructional design techniques.This was a 100% remote position.
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  • Fall Creek Gardens
    Web Content Coordinator | Web Content Manager
    Fall Creek Gardens May 2012 - Apr 2015
    Indianapolis, Indiana Area
    I provided WordPress development, technical support, content creation, user support, and website administration for Fall Creek Gardens. I drove brand awareness and traffic using content marketing.The initial Fall Creek Gardens website was a proprietary CMS (Wild Apricot) with a monthly fee. I was asked to switch the website from the proprietary content management system to WordPress. This conversion process entailed data migration and web development. I needed to switch over 700+ user accounts and two years of web content to a WordPress website. All the old website functionality had to be maintained and replicated with WordPress plugins or 3rd party APIs. I completed the WordPress conversion, saving the nonprofit thousands of dollars in monthly subscription fees. I used the following tools:• HTTP• PHP • HTML• CSS• Google Analytics• Computer ProgrammingAs a Content Strategist, I used words and data to create readable, understandable, findable, actionable, and shareable content for the Fall Creek Gardens website. I researched community gardening keywords to create content for the FCG website. I wrote content, sourced videos and images, and added SEO and related affiliate products that fit a narrative. I routinely did the following:• Content Creation• Tagging / Classifying• Search Engine Optimization• Proofreading• Content DeliveryI also managed the Fall Creek Gardens email distribution lists with custom digital marketing, specifically with ExactTarget Interactive Marketing Hub and MailChimp. This was a 100% remote position. Other responsibilities included:• Social Networking Integration• Remote web support• HT• ML/CSS Hand CodingMail Optimization | ExactTargetHere are some digital marketing samples:► ExactTarget Email Campaign Design - http://goo.gl/IYuRfb► ExactTarget A/B Testing & Tracking- http://goo.gl/c1wN9s - http://goo.gl/XWVUBy
  • The Motley Fool
    Writer
    The Motley Fool Apr 2013 - Mar 2015
    Indianapolis, Indiana Area
    As a Motley Fool Writer, I digested the daily events affecting the business world and interpreted the information for the Motley Fool audience. This position was 100% remote. I helped build brand awareness and increase traffic using content marketing. I looked for the following as I created content:• Sectors or industries emerging at the expense of the status quo.• Dramatically rising or falling stock prices.• Seismic shifts in business trends.• Anything newAs a writer, I did the following:• Concept Development• Creative StrategyHere are samples of my work:► Motley Fool Articles - http://www.fool.com/author/4498/index.aspxI formatted content with keyword implementation (SEO), market research, and digital production. I routinely worked with Financial Services Analysts and Strategy Consultants to get fresh industry perspectives, news, and fact-check data. I used my skills in trend spotting and writing to create articles. In short—I made content out of thin air. This position was 100% remote.
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  • Exacttarget
    Instructional Designer And Developer | Training & Enablement
    Exacttarget Sep 2012 - Feb 2013
    Indianapolis, Indiana Area
    As a contract Instructional Designer and Developer, I was responsible for managing and creating the development of interactive training materials for internal and external ExactTarget clients. I learned the ExactTarget Interactive Marketing Hub from the ExactTarget sales enablement training team to help them update ExactTarget's online instructional content. I used conceptual and creative thinking to turn complex concepts into easy-to-understand, visually appealing interactive eLearning modules. I worked closely with a cross-functional team of Instructional Designers and Subject Matter Experts (SME) to deliver effective materials that reach various audiences. I then facilitated the integration of the newly developed content into ExactTarget's online help platform. As an Instructional Designer, I was embedded in a software development team, writing and developing online help. I worked remotely 80% of the time in this role and used the following methods and tools:• Content Prototyping and Development• Action and Information Mapping• Computer Programming• eLearning Localization• ADDIE Learning Model• Articulate Storyline• Technical Writing• Microsoft OfficeI did the following in this role:• Developed the most suitable technical solution to meet the client’s needs and expectations.• Developed eLearning course applications for the Customer Success Platform.• Worked collaboratively with instructional designers and developers.• Remote eLearning, web development, and support• Use rapid authoring and content management tools.• Introduced training initiativesIn this role, I wrote technical documentation and reviewed documentation and training materials for content and grammar mistakes.
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  • Hc1.Com
    Web Content Manager | Marketing
    Hc1.Com Feb 2011 - Jul 2011
    Indianapolis, Indiana Area
    My primary responsibilities were writing, editing, re-purposing, enhancing, and posting content for adult college students. This adult student content aimed to connect with those going back to college. The content needed to focus on more adult themes while covering college-specific issues. I built, supported, and optimized content using text, multimedia, and graphics. As a contract Content Manager, I implemented SEO to increase search volume. I provided community management for collegeup.org. I compiled content (via agreements) from partners to broaden and strengthen content offerings. I worked remotely 60% of the time in this role and used the following methods and tools:• Keyword Implementation - Text articles and Q & A content• Create Forum (JForum) Moderator and User Guidelines• Re-purposed branded content - Text, images, and video• Remote web content development and CMS support• Deciphered complex content license agreements• CollegeUp.org Google Analytics Administration• SEO content strategy - Keyword generation• Quality Assurance (QA) using Assembla• Post content using proprietary CMS• Used SEO to grow page views • Technical Documentation• Professional Writing• Digital Publishing• Organization SkillsHere are samples of my SEO articles:► Lifestyle/Time Management - http://goo.gl/IF0QAq► Loan Forgiveness - http://goo.gl/fKB00N► Student Loans - http://goo.gl/9tkIIA► Student Debt - http://goo.gl/jjKCiS► Budgeting - http://goo.gl/21Lg9s
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  • Indiana University Health
    Instructional Multimedia Developer
    Indiana University Health Apr 2002 - Jun 2010
    Indianapolis, Indiana Area
    As an Instructional Multimedia Developer at IU Health (then Clarian Health Partners), I created the learning design and curriculum strategy. I was instrumental in the Cerner Millennium rollout training at Clarian Health Partners. I worked with clinical staff, other developers, training staff, and designers to create storyboards, user interfaces, websites, courses, and eLearning applications for the cloud. I also worked as a systems programmer.I effectively used creativity and technical skills to develop multimedia, web-based Training (WBTs), and CD-ROM/DVD products. I also developed web and desktop interfaces using HTML, CSS, and JavaScript. Besides designing and developing SCORM content, I also provided Tier III support for Plateau Systems WBTs and troubleshooting assistance for the SAP SuccessFactors Plateau LMS when needed—which was often. I created the eLMS website logo.I also worked well within a team environment and under multiple deadlines. I gathered and documented requirements, worked with subject matter experts, and distributed LTA documentation on several eLearning projects. I routinely applied the ADDIE learning model to the content I developed. I did the following in this role: • Developed Cerner Implementation Web-Based Training• Animation Mock-ups - Content Design and Development• Remote eLearning and web development and support• CME (continuing medical education) development• Trained CLS design staff on multimedia software• Designed and developed SCORM-based WBTs• Rapid instructional design and development• HTML, CSS, and JavaScript Development• Write content using information mapping• e-Learning development for the Internet• Health Training Development• Digital media development• Technical DocumentationHere are work samples:► Project Grant Proposal - http://goo.gl/JxmT45► Document Design & Information Mapping Sample - http://goo.gl/c7RSoI► Cerner training email newsletter knowledgebase - http://goo.gl/bWPKno
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  • Cbs Interactive (Cbs Digital Media Group)
    Sports Cartoonist | Digital Content Creator
    Cbs Interactive (Cbs Digital Media Group) Apr 2006 - May 2008
    Indianapolis, Indiana Area
    I created the SPuN cartoon feature for the CBS Sportsline SPiN website. I conceptualized, wrote, and produced sports-related content for CBS Interactive | Sportsline. CBS Interactive wanted edgy sports commentary content for Sportsline. I created concept art, digital media, and spot illustrations using Adobe Illustrator, Photoshop, and Flash. I also created 3D content using Maya. Lastly, I drove brand awareness and traffic using content marketing. Here are some work samples:► Maya 3D Character Design - http://goo.gl/q6M4AD► More Samples Here - http://goo.gl/MbkXHs► Indianapolis Colts - http://goo.gl/gV2Lp► Fantasy Football - http://goo.gl/zF7Vx► Content Marketing - http://goo.gl/rCZtVnThis position was 100% remote—and fun. 😊
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  • Cengage Learning
    Senior Technical Writer
    Cengage Learning Apr 2001 - Sep 2001
    Greater Boston Area
    I wrote the Flash Webisode Handbook (400 pages) and developed all the book ActionScript code samples and graphics. Here is the Amazon product page:► Flash Webisode Production Handbook - https://www.amazon.com/Flash-Webisode-Production-Handbook/dp/1584500875Here is a sample from this book:► Handbook sample - http://www.scribd.com/doc/37450405/JGMoore-Book-SampleThis position was 100% remote.
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  • Pearson
    Interactive Media Developer
    Pearson Apr 2000 - May 2001
    Indianapolis, Indiana Area
    As an Interactive Media Developer, I worked on e-learning design and curriculum strategy for Pearson. I designed front-end interfaces (GUIs) for CD-ROM training applications. I developed visual media elements, created and edited images, and developed interactive CD-ROMs for the Sams publishing imprint of Pearson Education. I worked with editors, writers, and software companies to develop book CD-ROMs. I also negotiated software contracts with SaaS firms, publishers, and individuals. I also wrote product descriptions for each CD-ROM I developed. As a Media Developer, I was also responsible for the following:• Flash, Director, and Formula Graphics eLearning Development• Formula Graphics GUI Development - http://bit.ly/jDBubB• Microsite and CD-ROM GUI design and development• Providing CD-ROM source code updates and fixes• HTML 4, CSS 1, and JavaScript 1 Development• Introducing e-learning learning initiatives• Technical support and troubleshooting• Posting book errata content• Technical Writing
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  • H.L.Yoh Company
    Web Application Support Specialist
    H.L.Yoh Company Aug 1998 - Mar 2000
    Indianapolis, Indiana Area
    As a Web Application Support Specialist, I maintained networks and web applications for the Indiana Women, Infant, and Children (WIC) program. I provided support via the phone and Internet to WIC clinic workers. I also performed maintenance for web applications using HTML and desktop applications using Visual Basic and Active Server Pages (ASP) scripting.I troubleshot (tier I, II, and III) issues on various web applications, working with the vendors (development team) to identify necessary updates while supporting the operations team and WIC implementations. I also created online training covering policy-related updates and customer service best practices. I was the team lead for the Tier III Support team, managing and assigning Remedy tickets to the team and assigning and completing my own tickets.I also provided on-site (WIC clinics) troubleshooting of desktop PCs. I was also responsible for the following: • Coordinated equipment repair - Lexmark MICR printers and OS troubleshooting• On-site WIC Voucher software installation - Lexmark MICR printer setup• PowerPoint and eLearning Development• Project Management using MS Project• Business Process Mapping (BPM)• Remote WIC application training• Team Support Training• Technical Writing
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  • Paul Harris Stores Inc
    Lead Pc Support Specialist
    Paul Harris Stores Inc May 1997 - Aug 1998
    Indianapolis, Indiana Area
    I was responsible for maintaining user workstations in a corporate setting. I set up, upgraded, and repaired Windows 95-based PCs and Windows NT 3.5 file servers. I provided tier I, II, and III support. I also managed the H.E.A.T. for Windows ticketing system and handled telephone support. While providing PC Support, I was also responsible for the following:• On-site point-of-sale systems installation - setup of WinTel POS systems• Coordinating equipment repair - HP printers and NCR Pentium 7452s• Corporate office PBX (phone) system setup and troubleshooting• Remote desktop and POS application supportLearn more about Paul Harris Stores, Inc. here: https://indianahistory.org/wp-content/uploads/paul-harris-stores-collection.pdf #retail
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  • Indianapolis Public Schools
    Computer Lab Specialist
    Indianapolis Public Schools May 1993 - Apr 1997
    Indianapolis, Indiana Area
    I was responsible for maintaining two computer labs in an educational (Harshman Middle School and Arlington High School) setting. I set up, upgraded, and repaired Apple Macintosh and Windows-based PCs and managed Novell Netware 3.12 and 4.1 file servers. I also provided tier I and II support. I responded to requests from computer users regarding hardware, software (like Microsoft Office), telecommunications, or network connection problems. As a Computer Specialist, I was also responsible for the following: • Service calls on warranty equipment• PC Break-fix and equipment repair• Helping students and teachers• User phone support• Technical Training
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John Moore Education Details

Frequently Asked Questions about John Moore

What company does John Moore work for?

John Moore works for Paychex

What is John Moore's role at the current company?

John Moore's current role is Senior Learning Designer | Learning Operations and HR.

What schools did John Moore attend?

John Moore attended Herron School Of Art + Design, Arlington Community High School.

Who are John Moore's colleagues?

John Moore's colleagues are Emary Wall, Sinu Damodaran, 李红薇, Susewitz Christy, Brian Rozwadowski, Yolanda Cannon, Rakhi Uppadhayaya.

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