John Mora Email & Phone Number

Costa Rica

•Manage all aspects of different Billing processes in compliance of the negotiated Service Level Agreements with Local SSCs and agencies.•Stablish the corresponding Operational Controls to ensure the accomplishment of the established metrics (accuracy, SLA, volume) based on the company Balance Score Card.•Communicate directly with the Agencies to manage any escalation or question in a timely manner and determine the action plan to prevent further issues in the services provided to the agencies.•Communicate to the Billing Supervisors all relevant information about the company, people and processes shared by the Director during the staff meetings. •Assure all supervisors keep their operational Billing processes documented and updated.•Manage different administrative task such as: payroll reports and incidences, organizational culture activities, fix assets control, etc.•Create a department vision and guide the different Billing leaders to the accomplishment of Department’s objectives.•Provide effective guidance and solutions to the Billing Supervisors when dealing with the team or processing issues and doubts.•Provide constant feedback to the Billing Supervisors in terms of their performance and professional development.•Sponsor the corporate initiatives and motivate the participation of teams. •Collaborate/assist with and/or assign special projects as necessary (internal as well as with media agency)•Monitor department staffing levels & productivity•Ensure the successful accomplishment of migration plans.

Costa Rica

Is responsible for reviewing client requirements and training the billing analysts. The supervisor organizes and distributes agencies and clients workload to ensure timely distribution of client billing. The supervisor also is responsible for specific agencies client billing as well as the below:• Monitor/oversee the day to day billing functions associated with all aspects of the processing of client billing which includes monitoring system generated reports• Work with Resources US to transition client billing to the CR SSC• Assure full compliance of negotiated SLA with US &CAN• Supervise, provide direction and train all Billing team members. Follow up on the status of their respective work loads• Monitor department staffing levels and productivity, review the billing calendars/requests for accuracy and ensure billing analyst are aware of their timetables. • Evaluate the workload within the department to assign/distribute accordingly. • Trouble shoot initial billing issues: incorrect requests, agency escalations, missing dates and others. • Work closely with agencies & Local Resources on all billing related issues. Constant communication with media contacts, account executives, finance teams and others on all client billing issues and concerns. • Have an in depth understanding of the billing requirements of the specific clients their team is responsible for. Assure full knowledge of the business process, general rules and exceptions that the Agencies, US & CAN determine to process their billing invoices.• Foster improvement initiatives and processes standardization across the Billing processes• Assure all internal controls are in place and properly met to deliver high quality customer service to the agencies and keep documented and updated all different operational processes• Ensure compliance and expectations of all metrics established within the operation• Administer the performance evaluation and professional development of the personnel assigned

• Ensure the Billing process goals compliance (SLA, Volume and Accuracy)• Manage the customer service and relationship with internal and external clients• Select and hire Billing members• Lead Billing projects, standardizations and implemetations• Foster the correct development and improvement of Billing members as well as their abilities and knowledge

• Creation of Billing process documentation and flows for an organizational project• Prepare the monthly Volume, Accuracy and SLA metrics for the Non SSC Billing team, in order to identify improvement areas and action plans• Implementation of Electronic invoicing process for Guatemala, Ecuador and Peru, ensuring the compliance of fiscal and tributary requirements for these countries• Process Billers resquests and doubs• Coordinate and distribute the daily work and priorities with Billing team members• Support and testing in system’s migrations and merges for the agencies in Panama, Costa Rica, Guatemala, Ecuador,Chile, Peru and Dominican Republic• Train the Billing team members and agency’s contacts in order to clarify new processes or issues in Billing flow• Customer Service for agencies we work with• Control and manage the hardcopy documentation (delivery notes) for Costa Rica Billing process, as well as coordinate the package’s delivery to local clients• Bill and send digital packages to foreign customers of Prodigious Costa Rica Agency• Create and maintain Billing Specifications files for all the clients• Generate Advertmind ERP incidents as a Keyuser to ensure system issues solution

• Upload Media and Production vendor invoices into Advertmind ERP for Panama, Mexico and Guatemala• Generate the Media and Production Billing documents as invoices, credit and debit memos, for Panama, Mexico and Guatemala• Work along with Panama, Guatemala Agencies and MXSS in order to solve and follow up issues in Billing process• Standardize the Billing process in Publicis and Starcom Panama Agencies• Reverse Billing documents in the system as per agencies or SSC request• Train the new billers of the team, in different Billing processes

Bachelor’S Degree, Business Administration And Management, General, Bachelor

Bachelor Of Public Accounting