John Morris Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Aware’s Catalyst Program merged 3 previously acquired individual business entities onto BVS’ ‘Sonata Alta’ Registry as the go forward strategic platform whilst developing streamlined, best in class Member experiences.
• All major implementation events delivered on time with Hyper Care exit criteria met within 3 weeks post go live
• Lowest ever number of P1 to P3 issues experienced in final (Tranche 3) hyper care phase
• Implemented Program Delivery and Governance Framework focusing on future state e2e process outcomes with coordinated execution of dependent technology components for each outcome. o Reduced test execution window by 50%.
• Led transition to new standard Insurance Offering with new provider (TAL), migrating 126k Members to go forward product set with less than 0.4% requiring manual intervention at implementation
• Delivered significant digital experience uplifts online and in mobile app including 85% STP rates for underwriting applications via API / Microsite integration with insurer

Sydney, New South Wales, Australia

Migrated $500m book of asset finance contracts from multiple Westpac source systems to a single ‘FIS Ambit’ platform. Initially engaged to undertake due diligence and supplier down selection, the Rumble Team and I were retained to execute the Program, including implementing cloud-based infrastructure, 3rd party service integrations, and multiple migration.

Sydney, New South Wales, Australia

• Executed a staged transition of life insurance claims to TAL Claims Management platforms following purchase of ‘Asteron Life’ business from SunCorp.
• Budget; AUD $17m; Global Team Size; 40
• Successfully transitioned Retail, Direct and Group insurance claims portfolios to TAL architecture
• On boarded 100+ users to target state applications across 3 migration events and transition states
• Operational cost synergy targets realised with timely exist from Transition Services Agreements
• Post implementation hyper-care periods closed within 2 weeks of implementation events, proving quality in delivered outcomes.

Sydney, Australia

• Led a global team to re-platform or replace core banking applications as part of ANZ divestiture of majority shareholding in ‘ANZ Royal Bank’ (Cambodia).
• Budget; AUD $43m; Global Team Size; 50
• Delivered a fully integrated end-2-end solution from Branch Teller to back office Payment Engine and Trade Finance solutions delivering domestic and cross border payment management capabilities
• Implemented Retail and Corporate Internet banking solution (including mobile application)
• Coordinated multiple dress rehearsals in lead up to ‘big bang’ cut over / implementation weekend

Sydney, Australia

• Digital Claims (Online): Led delivery of a fully integrated, market leading, end-2-end life claims management experience for Members of high profile superannuation funds.
• Budget; AUD $8m; Global Team Size; 40
• Delivered to schedule and within budget
• Introduced Human Centred Design activities for best in class customer engagement with extensive usability testing and product optimisation
• Accelerated delivery timeframes through rapid prototyping and lean start-up approach
• Co-ordinated agile delivery teams across 3 separate organisations to integrate data and user flows via API layer technologies on new infrastructure stacks

Sydney Area, Australia

• Reported to the Program Director in recovery of ‘Red’ Program status; executing transition of over 300 users onto new end-2-end workflow platform delivering multi-million dollar benefits.
• Budget; AUD $19m; Global Team Size; 60
• 70% of original scope delivered with 30% of overall budget within 25% of total timeframe
• Implemented revised IT support framework delivering highest rate of production incident resolution
• Co-ordinated delivery of world class e-learning career development suite for all users
• Risk management and BAU engagement processes declared best practice and captured by CBA Group Program Assurance & Advisory Team.

Manchester, United Kingdom

• Head hunted to implement an all inclusive business improvement programme. This role included management of change projects alongside continued delivery of existing customer orders to civil airlines.
• Asset repair capacity increased by 1030% over a 12-month period through rapid process and facilities development.
• Implemented a Staff Performance and Development Review Framework for an organisational headcount of 60+ people dramatically increasing staff morale and performance.
• Designed and implemented a performance measurement capability proving areas of weakness and strength across the local organisation as well as the wider supporting functions (Design, Manufacture, Supply Chain).
• Developed and integrated a quality management and continual improvement process reducing instances of customer complaints to zero during the last quarter of 2013 (from multiple, weekly complaints during Q1).
• Led the Integration of processes into new company IT system allowing further process refinements and capacity improvements.

Preston, United Kingdom

• Promoted to develop and implement surplus stock management and sales process. This role involved engagement of multiple specialist departments and regular reporting to senior members of the board.
• Led the development and insertion of IT and processes across multi-disciplined teams and countries. (USA, UK, Spain, Italy, Germany, Saudi Arabia).
• Company surplus stock exposure reduced by 80% (£133M) over a 9-month period through pro-active sales activities.
• Developed, implemented and reported a monthly status to the satisfaction of all senior board members.
• Delivered an asset maintenance programme ensuring all equipment delivered to customers with in excess of 75% life remaining.

RAF Cottesmore, Rutland, UK

• Tasked with a project to recover the ‘Harrier Wheels and Brakes Repair Service’ and mitigate a forecasted catastrophic impact to Harrier flying operations and financial loss position.
• Intensive stakeholder management and co-ordination of a ‘crisis management team’ allowed recovery of repair and overhaul service from zero output to 100% availability of assets within 7 months.
• Mitigated a forecasted loss position to outturn profit forecasts in excess of original baseline assumptions.
• Customer satisfaction increased from lowest to highest awardable position in a 6-month period leading to multiple senior level commendations and public recognitions being obtained.

RAF Cottesmore, Rutland

• Hand picked to work in co-location with RAF, Navy and MoD customers at operational bases. This role included development of, transition to and delivery of military supply chain support services.
• Asset availability increased by 80% in 6 months. Exceeded monthly contractual performance targets.
• First year of contract delivered 20% under budget (£4M saving) through savings initiatives involving all customer stakeholders, internal departments and international US / EU supply base.
• Designed and chaired a partnered review structure satisfying senior customer requirements.

RAF Wyton, Cambridgeshire

• Post my apprenticeship my initial role involved delivery of a Project Control framework in support of the Harrier Support Programme. This consisted of delivery of incremental support packages as well as the successful.
• Implemented a project management control framework delivering work authorisation, schedule management, business reporting, EVM and cost control providing visibility of progress and concerns allowing the management team.
• Lead the development of the E2E supply chain management processes derived from generic in service operational models leading to achievement of a pass at the first attempt of each phase review.

Advanced Modern Apprenticeship, Technical & Business Services

Activities and Societies: - Warton Site 'Charity Challenge' apprentice representative - Organiser of the 2004 'Bring a Child to Work Day'.

Gcse, Varied

Achieved 10 GCSE grades – English (A), English Literature (B), Drama (B), History (A), Maths (B), Technology – Resistant Materials (B).