• Manage and lead a team of 10+ skilled IT professionals including various team leads• Manage team Budgets, balancing technological and capacity resources to company needs.• Responsible for ensuring we maintain an optimal end user experience in our virtual application and desktop environment.• Collaborate with business partners in a regular cadence to review their objectives, priorities and discuss latest updates and opportunities to improve our service offering.• Provide technical leadership and guidance in all projects ensuring timely delivery.• Management of VAD team azure cloud with continued emphasis on cost optimization and security.• Provide technical leadership and guidance in the following recent projects carried out: - Migration to using Azure MFA as our primary authentication mechanism for our virtual apps and desktops population (>90k users) - Migration of various on premise citrix services to our azure hosted geographies - Implementation of tiered VDI solutions based on user requirements (utilizing a mixture of Windows 365 / Azure virtual desktop / Citrix VAD solutions)- adoption of FSlogix / MSI-X to our cloud-hosted VDI’s solutions• Management of large azure subscription involving the following activities: - Investigate, troubleshoot and resolve any alerts that are triggered - Configure & monitor availability and performance metrics - Maximize automation of tasks through PowerShell Scripting & automation runbooks In addition to the above responsibilities:- have a passionate interest in sustainability in the workplace to that end initiated steps to enable power management across all our hypervisor clusters resulting in a 98% reduction in energy costs / c02 emissions in lightly utilized hosts- formed generative AI internal working group to educate users' on how best to utilize AI tools to optimize their working day

• Provide leadership to the anti-virus/malware, S/W deployment and application packaging infrastructure teams.• Performed a "ground up" restructure of the existing application packaging process to optimize packaging turnaround times by up to 70%.• Work closely with the business to ensure all their packaging and s/w distribution service needs are met and issues resolved in a timely manner.• Responsible for providing support for all Cyber endpoint & network tools maintaining stability of security systems and applications, ensuring operational readiness.• Co-ordinate high-priority incident escalations relating to our services. Provide incident/change summaries and facilitate post resolution activities including root cause analysis via problem tickets.

• Managing team of five experienced application packagers• Integration of legacy IMS environment and user-base into existing framework supporting a 55k user population.• Windows 10 migration project - ensuring smooth update and delivery of over 4000 existing windows 7 applications in the environment.• In tandem with above continuing my role as citrix architecture & engineering lead.• Continue to perform citrix service delivery functions encompassing legacy IMS citrix environmentMajor projects include:- Citrix architecture design for merged Quintiles-IMS environment supporting 55k users and ensure service delivery levels are met.- Architecture and implementation of Windows 10 VDI solution that meets the needs of our end user base(available from our self-service application portal) and to provide a fast and flexible test environment.

- Lead Architect for Quintiles' Global Citrix / RDS Platforms for companies 30000 Citrix Users encompassing 1000 Citrix Servers across 80 sites- Engineering "current best practice" solutions to ensure maximum uptime, resiliency and redundancy in the environment at each layer of the citrix / RDS environment - example project - keep average logons to < 15 seconds- Promoted to lead the team from a service delivery standpoint as well still carrying out the engineering/architectural functions above- Provide single point of accountability for the delivery of the global Citrix / RDS platforms at a level that meets agreed expectations, including availability, performance and redundancy.- Monthly deep-dive /end-to-end service ticket review using pareto analysis techniques- identify knowledge sharing opportunities to maximize first call resolution and minimize escalations in collaboration with Tier 2 and service desk- Independent 3rd party assessment carried out review of citrix infrastructure and put is in top 5% of environments evaluated

• Lead Architect for Quintiles' Global Citrix / RDS Platforms for companies 30000 Citrix Users encompassing 1000 Citrix Servers across 80 sites.• Experience in designing, deploying, and managing Citrix Virtual Apps and Desktops infrastructure, including Citrix XenApp / XenDesktop, Citrix StoreFront, and Citrix NetScaler/ADC.• Monitor and maintain the health, performance, and availability of the Citrix environment, ensuring optimal user experience.• Identify and resolve technical issues related to Citrix components, such as application delivery, profile management, and user experience.• Implement security best practices and policies to safeguard Citrix infrastructure and data.• Conduct performance tuning and capacity planning to optimize Citrix infrastructure resources.• Independent 3rd party assessment carried out review of citrix infrastructure and put is in top 5% of environments evaluated.

Initially hired by Quintiles to assist with architecture, engineering and implementation of VMware ESX into the environment to help reduce physical server footprint in the data centers. Later played a lead role in re-architecture of citrix environmentMajor projects included- rollout of VMware ESXi to all branch offices- Architected DR environment as part of the rollout - Provided tier 3 support in the event of large scale outages - Setup workshops for the various lines of support on the various VMware tools we utilized included vCenter, SRM, vCO- Architected and implemented Xenapp 6.5 Virtual Desktop environment as part of Quintiles’ global Virtual Desktop standard- Provided tier 2 / 3 support for citrix issues