John Mulhern Email & Phone Number

Fort Worth, Texas, United States

Plano, Texas, United States

- Maintain the team's compliance with SLA requirements and organizational standards while upholding best practices.- Oversee client experience and end-user computing, contributing to a 96% customer satisfaction rating.- Managed the service desk software and provided expert guidance to the team, resulting in a 25% performance improvement.- Led the execution of significant, high-level projects as directed by IT leadership, and assign tasks to the team for completion.- Anticipate… Show more - Maintain the team's compliance with SLA requirements and organizational standards while upholding best practices.- Oversee client experience and end-user computing, contributing to a 96% customer satisfaction rating.- Managed the service desk software and provided expert guidance to the team, resulting in a 25% performance improvement.- Led the execution of significant, high-level projects as directed by IT leadership, and assign tasks to the team for completion.- Anticipate issues by closely monitoring business operations and considering how IT services can be leveraged to resolve them.- Serve as a liaison between the IT unit and other departments, interpreting their needs and devising solutions for the team’s implementation.- Established a new Helpdesk team by recruiting professionals, providing training, and acting as the primary escalation point for their needs. Show less

Plano, Texas, United States

- Served as the primary escalation point and led the team in achieving outstanding ticket completion statistics.- Optimize Help Desk operations to achieve peak performance, allocating essential resources for enhanced task efficiency.- Acted as an exemplary Help Desk technician, delivering exceptional customer service to 900+ users and administering guidance to the team.

Dallas, Texas

- Served as the primary escalation point and led the team in achieving outstanding ticket completion statistics.- Optimize Help Desk operations to achieve peak performance, allocating essential resources for enhanced task efficiency.- Acted as an exemplary Help Desk technician, delivering exceptional customer service to 900+ users and administering guidance to the team.

Southlake, Texas

- Troubleshooted, diagnosed, and resolved issues for 35+ customers daily across various devices.- Provided essential support to our customers within a single shift by managing time efficiently.- Maintained adaptability in the rapidly evolving Apple ecosystem, quickly learning to support new device releases.- Repaired components on Macintosh and iOS devices, devising efficient and cost-effective solutions.

Southlake, Tx

- Crafted analogies and examples skillfully to facilitate the comprehension of complex concepts for 40+ customers a week.- Accumulated extensive expertise in Apple software, enabling the provision of high-quality and valuable training sessions.- Delivered personalized training to 40+ customers, catering to diverse backgrounds and varying levels of computer literacy.- Conducted training sessions and provided feedback to 100+ coworkers and managers, enhancing processes and procedures.

- Planned, hosted, and orchestrated the production of the weekly Gordon and the Whale Podcast.- Produced and published 15+ news articles and digital media content weekly utilizing WordPress.- Scheduled and conducted in-depth interviews with 30+ actors, directors, producers, and screenwriters.- Collaborated with a diverse team, working alongside the Editor-in-Chief, Managing Editors, and fellow News Writers.- Authored, edited, and proofread a wide range of content, including news… Show more - Planned, hosted, and orchestrated the production of the weekly Gordon and the Whale Podcast.- Produced and published 15+ news articles and digital media content weekly utilizing WordPress.- Scheduled and conducted in-depth interviews with 30+ actors, directors, producers, and screenwriters.- Collaborated with a diverse team, working alongside the Editor-in-Chief, Managing Editors, and fellow News Writers.- Authored, edited, and proofread a wide range of content, including news articles, creative editorials, and movie reviews. Show less

North Richland Hills, Tx