John Murph Email & Phone Number

San Diego, Ca, Us

San Diego Metropolitan Area

United States

Construction Supply

San Diego, California, United States

Coach and develop a team of field technicians to provide excellent customer service at the customer site or a company location for the installation and repair of our Legacy Broadband, Fiber products and POTS service.Manage overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success.Plan, organize, and direct all operations with respect to installation and repair services.Ensure that all functions are performed in a timely fashion to meet customer and company commitments.Utilize leadership capabilities to support technicians by removing roadblocks.Handles or supports time reporting, payroll, and on-call or vacation scheduling.Conduct safety and quality inspections to ensure high quality and safe performance by technicians.Collaborate with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments.Address and resolve customer complaints or service issues, working closely with Field Teams, Care and Sales.Handle all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR.Partner with the union on contractual related matters.Receive technician grievances and resolves them at the step one level as appropriate.Responsible for compliance with environmental laws and regulations as applicable.

Greater San Diego Area

Coordinate schedules of team members. Daily administration of compliance documentation. Support manager with reporting tools and distribution of reports to team. Work with supply chain to manage inventory. Support fleet management.Utilize dispatching software to assign jobs to a team of in home experts withing an assigned area.

Greater San Diego Area

Sell additional product offered to customers who have a home service install or repair appointment.Build rapport with customers and maintain excellent customer service skills thru communication, follow up, meeting timelines and resolving issues when needed.Drive a company vehicle and follow all defensive driving and security policies.Protect company assets by ensuring proper inventory control of devices at all times.Work with manager to help identify new best practices to improve sales and customer experience.Give presentations at meetings to help increase knowledge.

Greater San Diego Area

Responsible for installing TV(IPTV & Satellite), Internet(ADSL, VDSL & FTTx) and phone(VOIP & POTS)Promote product features and functionality.Ensuring all services work correctly.Installing and terminating wiring including coax, twisted pair copper and fiber.Operate hand tools and power tools.Utilize test equipment to troubleshoot issues and ensure proper function of the customers service.Solve technical problems.Knowledge of telecommunication services. High attention to detail.Outstanding customer service. Listen to customers issues, address issues to solve problems and follow up with customers to ensure the issue was resolved.Utilize iPhone and iPad.Attention to safety.Work at heights or in confined spaces

Greater San Diego Area

Coach and develop a team of field technicians to provide excellent customer service at the customer site or a company location for the installation and repair of our Legacy Broadband, Fiber products and POTS service.Manage overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success.Plan, organize, and direct all operations with respect to installation and repair services.Ensure that all functions are performed in a timely fashion to meet customer and company commitments.Utilize leadership capabilities to support technicians by removing roadblocks.Handles or supports time reporting, payroll, and on-call or vacation scheduling.Conduct safety and quality inspections to ensure high quality and safe performance by technicians.Collaborate with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments.Address and resolve customer complaints or service issues, working closely with Field Teams, Care and Sales.Handle all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR.Partner with the union on contractual related matters.Receive technician grievances and resolves them at the step one level as appropriate.Responsible for compliance with environmental laws and regulations as applicable.

Greater San Diego Area

Responsible for installing TV(IPTV & Satellite), Internet(ADSL, VDSL & FTTx) and phone(VOIP & POTS)Promote product features and functionality.Ensuring all services work correctly.Installing and terminating wiring including coax, twisted pair copper and fiber.Operate hand tools and power tools.Utilize test equipment to troubleshoot issues and ensure proper function of the customers service.Solve technical problems.Knowledge of telecommunication services. High attention to detail.Outstanding customer service. Listen to customers issues, address issues to solve problems and follow up with customers to ensure the issue was resolved.Utilize iPhone and iPad.Attention to safety.Work at heights or in confined spaces

Chula Vista, Ca

Within a department of a big box home improvement store ensure that associates are giving excellent customer service, department is kept in stock and grand opening ready at all times. Drive inventory accuracy and ensure that proper levels of inventory are kept at all times. Ensure that the department is safe for customers as well as associates. Motivate associates to keep performing at their highest levels. Merchandise bays within the department to drive sales of low performing items. Partner with vendors to drive store appearance and product category sales. Ensure that all product are accurately signed and priced at all times. Merchandise seasonal merchandise and ensure that we are kept in stock by working with the merchants to allot the shipments that my customers need to the store.

Santee, Ca

Responsible for the daily business including opening/closing of the store, overseeing 150 associates, development and recognition of associates, performance management, profit and loss, 30 direct reports with three supervisors, addressed customer inquiries and resolved complaints. Determined staff promotions and demotions and terminated employees when necessary. Initiated and reorganized the Garden and Hardware departments with major remodels to better suit company demands and customer shop ability. Took on responsibilities of acting SM for two months during a transition between SM's. Very strong business growth, averaging 8 percent each year. Drove a consistent in stock percentage and had top tier customer feedback.

Greater San Diego Area

Built a successful team from the ground up. Directed and supervised employees engaged in general service of product, supplier tasks/projects, major or seasonal resets and customer service. Determined staff promotions and demotions and terminated employees when necessary. Built relationships with the store management to achieve teamwork between the team and stores. Successfully overcame objections of store staff and management to ensure support on the new company direction.

San Diego, Ca

Responsible for running the daily business including the opening/closing of the store, overseeing 280 associates, development and recognition of associates, performance management, 40 direct reports with three supervisors, addressed customer inquiries and resolved complaints. Determined staff promotions and demotions, terminated associates when necessary. Initiated parking lot events seasonally driving outdoor living (Patio and BBQ) to an average three year increase of over 40 percent. Drove consistent in stock.

El Cajon, San Diego

Within a department of a big box home improvement store ensure that associates are giving excellent customer service, department is kept in stock and grand opening ready at all times. Attend staff meetings weekly, work with management and supervisor team to set the weekly ad. Drive inventory accuracy and ensure that proper levels of inventory are kept at all times. Ensure that the department is safe for customers as well as associates. Motivate associates to keep performing at their highest levels. Merchandise bays within the department to drive sales of low performing items. Partner with vendors to drive store appearance and product category sales. Ensure that all product are accurately signed and priced at all times. Merchandise seasonal merchandise and ensure that we are kept in stock by working with the merchants to allot the shipments that my customers need to the store.

El Cajon

Provide outstanding customer service. Ensure that the department is kept in stock and ready for the customer. Respond to customers demands. Complete tasks as assigned by supervisor and management. Price changes completed once weekly. Fresh and accurate signage of product. Work with others in department to get larger tasks and resets completed

Greater San Diego Area

Owner/Partner of Mobile Comp Techs. Computer repair/upgrade, custom system build. In home and pickup/drop off service. Responsible for accounting, customer quotes, invoicing, pricing, keeping licenses and certificates up to date and advertising.

General Studies

High School Diploma, General Studies