John Naroz Email & Phone Number

• More than 25 years of experience in the information technology field. • More than 15 Years in support, Helpdesk and World class Customer service. • More than 16 years of experience in IT management role.• Utilizing ITIL framework to establish cost-effective practices, enhance users experience, build a stable IT environment for Growth and improving services.• Excellent understanding of computer systems, networks, security, telecommunications, databases and storage systems .• Have the ability to manage and prioritize tasks and projects with many years of experience in PMP Frameworks.• Have Excellent communication skills, both written and verbal, and being comfortable discussing and presenting to non-technical management and staff and being capable of communicating technical issues in a non-technical manner.• Providing Cyber Security training, PCI Security, leading business continuity and Disaster Recovery .• Solid technical background while having the ability to manage and motivate my team .• Experienced in hiring, developing and promoting members of IT staff.• Optimize reliability, reduce costs, and improve the user experience through the application of cutting-edge cloud computing technology such as MS office365 Azure .• Project manager on system integration, implementations, and network upgrades from conceptual design through deployment.• Ability to balance Strategic leadership with technical know-how .• Subject matter expert in Hospitality, Real Estate/ Construction , New retail/ restaurant build out , and retail/ and with early career experience as a project leader / Systems Analyst for POS industry leader, Micros Retail Systems Inc.

Listed skills include Project Management, Information Technology, Technical Support, Pos, and 22 others.