Temporarily left primary career path to focus on supporting family member in starting their landscaping business and studying Bachelor of ICT full-time. Was in charge of on-site project management and liaising with clients.

Promoted to IT Support Officer due to skills and ability shown while transitioning the business to work from home during the Covid-19 pandemic. Provided onsite and remote IT support to both staff and clients alike as required. Responsible for updating corporate procedures and making them ISO 9001 compliant. Responsibilities:• Provided user accounts for new staff, including remoting in and setting up personal devices as required.• Created new internal html web pages for our staff to support our clients and wrote custom JavaScript coding as needed.• Provided advice, procedures, and updates to ensure best practices in Cyber Security.Achievements:• Managed team of 4 in migration of over 2,000 existing services to a new platform without interrupting business operations.

First role at TMC was working as a phone operator in a live answering environment. Expertly answered queued calls for over 1000 different businesses in a wide variety of industries. Met a strict hourly SLA while still maintaining a high level of professionalism.Responsibilities:• Met hourly performance goals to provide satisfactory SLA to customers.• Maintained a positive and pleasant attitude while answering calls from a wide range of customers requiring urgent response times. Achievements:• During the Covid-19 Pandemic, offered services to the in-house IT team to transition the business to working from home. I personally set up over 50 computers with remote access software both physically and then remotely, while providing ongoing support for the onboarding period.

Worked in a small team assisting in all the company's incoming service-related requests for the national service technicians. This required regular communication with team members in different time zones and an ability to track the teams progress in meeting our SLA targets.Responsibilities:• Ensured that the field service work was accurately distributed among all field service teams to ensure the business met SLA;• Created new digital documents for managing the Valet team and assisting in assigning work to regional partnersAchievements:• Assisted in adjusting the practices and methods of the Valet team such that within 3 months of starting work we had reached our required SLA goals for service.

Supported onsite technicians in A3 & production printer servicing and preventative maintenance. Worked in a small team to quickly assign the service request for Victoria to the right technicians based upon geo-graphical location, device training and any site restrictions. I also managed the administrative day to day requirements of the team which included accurate adjustments of internal system records, organising project work with relevant stakeholders and developing efficient ways to log and access information required for service management.

The Account Management Assistant role was created by Bigfish to assist the Account Management team in managing the administrative tasks for the organisation, allowing them to focus on building strong relationships with our client base. I was taken on board due to my previous experience in this role. I have gained extensive experiences in utilising AutoTask, Outlook, Word, excel and third party applications via the web. I have worked with my team to develop new procedures and processes for more efficient processing of administration work. Currently the position has me managing all customer contracts, ensuring the information is accurate, processing and checking all of the work completed by our technicians from our CRM system to our billing system and assisting the Account management team in quote generation, technical information gathering and report generation while also managing all inbound requests.

I was brought onboard as a Sales & Marketing Administrator to assist the senior sales team in managing the administrative tasks for the organisation, allowing them to focus on closing sales. I have gained extensive experience in SugarCRM, Google Apps, MS Work & Excell, MailChimp and managing documentation and processes. During the early stages of the business I personally contributed to the development of several systems that were instrumental in allowing for efficient communication between ourselves, our resellers, suppliers and end users. Currently I am in charge of all the sales documentation including the research and creation of quotes for customers, communication via Mailchimp and creating the Price book, while also managing the day to day needs of our customers.