I manage multiple Field Engineering Providers to deliver top notch performance in all Pure Break Fix activities and special programs.

Logistics and escalation support.

Responsible for launching and maintaining the Break Fix and Installation support program between Pure Storage and TSP. This includes but is not limited to training development and implementation, scope creation and implementation, SOP creation and implementation, cost negotiations and resource allocations as the contract grew.

My duties include running a large group of engineers nationwide who support immediate need requests for Netapp/PURE. I'm also responsible for all the TSP residents and emerging business opportunities. With over 40 direct reports, communication and manager availability is the key to the success of my team.

Responsible for break fix, Installation and Troubleshooting for NetApp equipment such as Controllers and shelves.

As a combat medic I was responsible for the wellbeing of all soldiers around me, on and off the battlefield. I was responsible for over two million dollars worth of equipment and vehicles. Also, I helped initiate a joint training operation between the U.S and the Iraqi army on proper medical procedures.