John Ogedengbe Email & Phone Number

Lagos State, Nigeria

• Provide assistance and coordinate O365 Ambassadors to resolve issues with Exchange online Mail Flow, Security & Compliance, Outlook and Identity• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level.• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.• Collaborate with subject matter experts and escalation managers when additional support is needed.

Nigeria, Lagos

• Ensures resolution to all service request within the agreed customer Service Level Agreements (SLAs).• Coordinates with other teams/units to resolve customer issues and to determine appropriate escalation pathwhere necessary.• Provides remote technical support functions to troubleshoot, isolate and resolve Exchange Online issues.• Use remote access for troubleshooting when needed.• Ensures proper case management.• Provides technical support for user with Outlook incidents.• Provides technical support for user with Office 365 issues.• Provides technical support for users with email migration issues.• Set up Office 365 tenant from scratch.• Verifies user domains.• Prepares customer-owned domain for emailing.• Trace message and analyze message tracking reports.• Set up security against spam and phishing attacks.• User identity management.

Nigeria, Lagos

• First point of contact for users inquiries ranging from general questions to site-down emergencies.• Ensured resolution to all support calls within the agreed customer Service Level Agreements (SLAs).• Coordinated with other departments to resolve users issues and to determine appropriate escalation pathwhere necessary.• Provided remote technical support functions to troubleshoot, isolate and resolve LAN and WAN problemslike network latencies, routing and data flow issues.• Used remote access for troubleshooting when needed.• Provided remote support to clients with email issues.• IT user Management• First level support on Automated Teller Machine (ATM)• Configuration of other Bank work tools (Teller printer, Micr reader and Draft writer)• Hardware installation and troubleshooting.• Printer setup and troubleshooting.• Software installation and upgrade.• System upgrade, reload and format.• Performed trouble-ticket case management.• Monitored the network infrastructure, troubleshoot and resolve network issues.

Bachelor'S Degree, Economic

Bachelor'S Degree, Economics