Senior Technical Support Engineer
CurrentTechnical Specialist (RLSA/ES) TTCA/IBM/GF/Intel• Deployed to customer sites as needed for escalations Process & Hardware.• Responsible for setting plan and seeing resources are available for RLSA/ES modifications. • Responsible for developing plan with FST to troubleshoot down to root cause and develop action plan for escalations. Utilizing KT and Fishbone diagram as well as modelling.• Providing contact to the correct resources if we are unable to complete projects or escalations with local team.• Meet with customers (TTCA/IBM) on regular basis and assure alignment of goals and activities.• Ensure projects do not slip and activities are in the right directions.Technical Specialist (SD) SAS/IMFlash/Micron• Responsible for SD Installs at Samsung Austin. This included installation of 4-200mm Unity EP TiCl, 6-300mm Trias TiCl and 5-300mm Trias SPA tools. • Duties included all prepackage documentation to give alignment with factory and Samsung.• Developed the timelines and obtained the resources needed to complete startup activities.• Managed local and expat engineers in all phases ensuring success of the startups.• Daily customer meetings during install, CST documentation generation and Sign Off along with Acceptance Sign off.• Supported down tools escalation for all SD tools incorporating local process support and factory support if needed.• Developed strong professional relationships with local/factory engineers (process, hardware, software) and management.• Deployed to customer sites as needed for escalations.• Owned all modifications, software upgrades and trained FST in them.