John Owiti Email and Phone Number

•Grow Trade Finance business volumes and revenues.•Relationship management of high value portfolio customers, and credit risk management from the process of case origination, structuring and credit approval to contracting and placement.•Provide product expertise to Branch Business Bankers/ Branch Managers/ Relationship Managers.•Provide advisory services as a product specialist on trade finance solutions, transactions, and services to clients.•Prospect for new to bank clients in collaboration with Business Bankers/ Branch Managers/ Relationship Managers and offer innovative and customized solutions.•Deliver world class customer experience by ensuring quality service delivery for customers within the Bank`s Service Level Agreements and manage customer relationships by ensuring retention of existing relationships and creating new customer contacts walking along with customers in their journey.•Participate in product campaigns to ensure product information is readily available to customers.•Achieve the set growth targets in terms of numbers and values through pro-actively engaging Business Bankers/ Branch Managers/ Relationship Managers and providing all product support needed for timely submission of quality credit proposals involving Trade Finance.•Carry out market research and provide customer feedback for the development of new products and enhancement of existing ones to suite the various market segments.

•Implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.•Manage portfolio risks in line with banks portfolio appetite.•Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIBD, Bancassurance to maximise on cross-selling and better customer profiling opportunities.•In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.•Contribute in the development of branch sales strategy, plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.•Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.•Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.•Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.•Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.•Ensure excellent customer experience at all times•Drive business targets through strict TAT observance and high level service delivery standards.

•Meet assigned targets for profitable sales growth in assigned product lines. Deliver set sales targets in asset and liability for Consumer Banking.•Offer excellent customer experience while interacting with customers on different channels.•Participate in product campaigns to ensure product information is readily available to customers.•Gather feedback from customers on Bank products and their experience to seek improvement on bank products.•Daily provision of business acquisition reports.•Recommending clients to useful financial services or answering bank-related inquiries.•Maintain updated customer contracts and follow-up on accounts to ensure increased frequency in transactions.•Participate in product campaigns to ensure product information is readily available to customers.