Field engineer for Hertz corporation - performing IT support for field office in North East, coverage from Maine to South Carolina. Trouble call and system support for all laptop for Hertz end user community. working on service trouble call for hertz end user community, fix card readers, printer and various IT related problem.

Ensure engineering activities (analysis, design, implementation, maintenance, and monitoring) best meets (as resources allow) established requirements (e.g., RMF, DIACAP, DISA Security Technical Implementation Guide).Responsible for ensuring information systems are secure and that data maintained in these systems is protected from unauthorized access.Evaluate all COTS products (hardware and software) to ensure they meet current information assurance standards and that security patches released by OEMs are installed and verified.Evaluate current status of potential information system threats from casual intrusion to intrusions meant to permanently or irreparably degrade system performance of protection.Interpret and analyze processing anomalies in major complex engineering systems and take corrective action.Develop, review, and refine Continuity of Operations (COOP) package documentation and related artifacts.Perform validation of systems, including development of criteria and procedures.Develops, reviews, and approves plans, schedules, and other technical documentation.Comply with RMF, DoD Directive (DoDD) 8500.01E, DoD Instruction (DoDI) 8500.2, DoDI 8500.01, and DoDI 8510.01 and other IA/Cybersecurity guidance and directives as applicable.

• Maintain RedHat Enterprise Linux (RHEL), Microsoft Windows -2016, 2012, Windows 10 and virtualization system environments for closed labs• Windows and Linux patching performed• Deployed and maintain VMs on Esxi VMware platform (V5.5)o Manage VMs through Vcenter for closed labs• Patch Management for all Window and Linux servers• Update McAfee dat files • Troubleshoot issues in Remedy Ticketing system.• Maintain Active Directory servers in Labs• System support for multiple labs in the Burlington Campus• Maintain Virtual servers in Vsphere environment • Support and maintain Windows and Linux environments in labs

• Maintain RedHat Enterprise Linux (RHEL), Microsoft Windows -2016, 2012, Windows 10 and virtualization system environments• Deployed and maintain VMs on Esxi VMware platform (V5.5)o Manage VMs through Vcenter • Change Management performed through Chef Automation o Deploy and configure recipes out to client server • Support AADOC organization o Perform day to day support and projects for AADOC personal o Worked on system trouble reports • Windows Patch management perform through WSUS server • Create group policies through Active Directoryo Creation of accounts and groups o Deploying group policies specific to the AADOC organization • Update and Document methods sheet on configuration methods and procedures • Support Matlab environment • Hardware platform worked on are HP o Troubleshoot Hardware issues (disk issues,memory,etc)

• Maintain RedHat Enterprise Linux (RHEL 5.x,6.x.7.x), Microsoft windows and virtualization system environments (VMware and Xen based OracleVM, Microsoft,HyperV)• Provide systems administration to production infrastructure and various production anddevelopment groups world wide• Deployed and maintain VMs on Esxi VMware platform• Migrated Physical to Virtual server on OVS platform (P2V)• Installation, configuration, upgrading and management of Oracle Virtual Server (OVS) V2.x and 3.x• Windows patching via WSUS Server and RSM • Maintain images and deploy new and updated images to VMs and Physical servers. • Raid 5 and 6 configurations for Sun fire x4170 servers• Deployment and configuration of RSM (remote system management) tool for all hosts• Remote administration of several hundred Physical and Virtual servers in Salt Lake City Utah, Austin Texas, India, China, Burlington MA, and many more locations using remote tools such as ssh, VNC, RDP, terminal server, ILOM,Drac• Hardware platforms worked on are Sun, Dell, and HP .• Manage/Built Windows 2016/2012, Windows 2008/2008R2 W2K3, W2K and NT4.0 Domains)• Configure, build, document and maintain Linux and Window images for production,development, and QA boxes• Install patches and firmware upgrades (satellite server, oracle EM)• Ensure minimum downtime for production servers.• End user and lab management interface for system development needs andproblem/issue resolution in Burlington and Remote sites• Update and maintain an accurate inventory of all Lab and office computer software.• Experience with major operating systems installations, upgrades and migrations• Troubleshooting skills with hardware and software. troubleshoot QA and production issues concerning the configuration and deployment of application components• Installation /Troubleshooting layered applications for end users• Day-to-day end user systems support and troubleshooting via Remedy and Heat tracking system

Operations Manager for US IT Staff and off shoring IT staff members in Mumbai India – this involved overseeing operations and coordinate weekly staff meeting with team members for BMRA organization.IT expert and advisor for BMRA Organization, mentor for BMRA IT Operations staff members for US and India. Installation of Windows application/file and Web serverswhich involved base windows build and layered application installation. Installing and configuring of virtual servers through environments throughVMWare and Xenserver; which involved configuration of building of virtual desktop environments through Citrix configuration.Administrater 40 Citrix server envionment for approximately1000 users. Configuring approximately 100 applications on Citrix cluster; which involved internal applications and out of the box applications. Configure Netscalers which involves setting up environments for web load balancing for internal applications. Configuration of backup software through Netback/Arcserve 2000/Symantec backup Exec. Configure Active Directory tree structure for BMRA organization which involved creation of server names, service groups, service account. Active directory service groups to all file sharing on the servers. Configured monitoring for all BMRA servers; which involved setting up Argent monitoring software that would alert and fix any problematic issues that occurr on the servers . Configured HP Insight monitoring that will automatically notify HP engineering of hardware problems that have occurr on the servers. Wrote SOPs for the operations of the BMRA organization. Configure DS20E Alpha servers with VMS 7.3, installed various layered applications on server. Configure Raid StorageWorks on Alpha Server. Work with Clarify application to log and close day-to-day problems for all BMRA users.Deployment and Image snapshots of Windows 2000 and Windows 2003/2008 on HP Blade Server technology via HP Deployment Config.

Install and support Pathworks V5.0, troubleshooting problems associated with Pathworks. Support and install Windows 95, Windows N.T. workstations and server operating system, and related software on PC workstations.PC rollout, which entailed upgrade and configuration of Microsoft Exchange, Netscape, Teamlinks, Keaterm, and other related PC software.Involved in support of Microsoft Exchange mail for internal Digital customers. Support and consult on Inspect security issues associated with VAX environment systems. Responsible for VAX Virus software (VSWEEP) on all VAX systems in the group. Work with Target problem-tracking software on day-to-day problem calls for clients. Involved in mail migration from ALL-IN-1 to Microsoft Exchange, which entailed account transfers from ALL-IN-1 to Microsoft Exchange. Adjust quota on the Exchange server, update Users NT account, and unlock passwords.Involved in the addition of printers on the NT-server systems.Project Leader - Y2K migration project; including migration of VAX system platforms to NT base platforms. Tasks include moving VAX mail to Microsoft Exchange mail, VAX queues from Pathworks to NT/IP printing. Consult and assist team players with any issues that may arise during the migration project.